i have yet to have bad time with apple support or their accessibility team,

On 4/26/17, Simon Fogarty <si...@blinky-net.com> wrote:
> I'd like to know if NZ has an apple accessibility number,
>
>  Most of the time we get people that don't know what day it is rather than
> what they are using.
>
> -----Original Message-----
> From: macvisionaries@googlegroups.com
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Scott Granados
> Sent: Wednesday, 26 April 2017 11:40 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: Apple Accessibility is great.
>
> I don’t think that’s slagging Apple.  For example, if I didn’t care I would
> have just switched to the other guys.  I actually forwarded my concerns as
> Ray mentioned and also raised concerns about issues I had with Google to
> them directly as well.  (I have better connections at Google)  I care so I
> raise the concerns with the hopes things will improve.
>
>
>> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu <kgli...@icloud.com> wrote:
>>
>> Let's say Ray, people do slag Apple off on this list when something is not
>> to their satisfaction or that Siri isn't as good as so and so.  For
>> example you can read mails from the past few days.  Everyone is entitled
>> to their opinion and yes at times, I do criticise when it is needed.  But
>> at times, I think a lot of people forget that Apple is good because we
>> have voice Over on a main stream computer.  I know that many of us have
>> got used to this so when something isn't right, we will criticise and
>> complain and we will take what we have for granted.  I am no exception.  I
>> admit that I do criticise and complain and others will go on the defensive
>> when they are called out for doing so.  There is no harm when something
>> isn't right.  So Ray, this isn't about one operating system or another.
>> It's about a wonderful service that we have from a mainstream provider of
>> computer software.  You can have this on Windows if you are using jaws but
>> not using Narrator.  That was my point Ray.
>>
>> Kawal.
>>> On 25 Apr 2017, at 18:57, Ray Foret jr <rforet7...@comcast.net> wrote:
>>>
>>> Kawal,
>>>
>>> What causes you to think we want to “slag Apple off”?  Surely, you are
>>> aware that most of us here use Macs and other Apple products with a
>>> fairly high degree of personal and professional satisfaction.  As for the
>>> e-mail you mentioned, surely, you are aware that this was a spam e-mail
>>> designed to scare you?  You were right to be suspicious.  Yes, Apple’s
>>> accessibility department has undergone much revision of late and this
>>> fact can be hard to see if one has not dealt with Apple over the phone
>>> for a little while.  I myself came from using windows and JAWS back in
>>> November of 2009.  I can say without reservation that it is my firm
>>> intention to NEVER switch back to windows.
>>>
>>>
>>> Sent from my Mac, The Only computer with full accessibility for the blind
>>> built-in
>>>
>>> Sincerely, The Constantly Barefooted Ray,
>>>
>>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless
>>> iPhone7+ and Apple TV user!
>>>
>>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu <kgli...@icloud.com>
>>>> wrote:
>>>>
>>>> Hi.
>>>>
>>>> Before any of you slag Apple off, just listen to my story then you can
>>>> slagg Apple to high heaven!
>>>>
>>>> Today I found an e-mail which said that my Apple Storage plan was under
>>>> threat.  So I got really worried because recently I had a lot of e-mails
>>>> which were all phishing e-mails and wanted to make sure this was not
>>>> another one.
>>>>
>>>> So I called the normal number which I normally called and after talking
>>>> to an apple advisor, he put me through to Apple accessibility who really
>>>> helped with everything.  I'll tell you, he was great.  He also said that
>>>> the department was open 24 7 and he gave me the UK Accessibility phone
>>>> number which I paste below for those who live in the UK.
>>>>
>>>> The number is:
>>>>
>>>> 0800 048 0754.
>>>>
>>>> Please give this number to your friends who use Apple.
>>>>
>>>> I cannot praise the person on the other end highly enough as he solved
>>>> my problems in about 5 minutes.  However we chatted for at least 20
>>>> minutes.  He was so imporessed with my voice over skills as he said he
>>>> spoke to a lot of people who had lost their vision or who had come to
>>>> use voice over after switching from jaws.
>>>>
>>>> So now who ever wants to, can slag Apple off to their heart's content!
>>>> I won't this evening.
>>>>
>>>> Kawal.
>>>>
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