Interesting considering that they have some blind people working in the position. If it is not accessible, they have accessible work-arounds in place.
Kind regards, David Chittenden, MSc, MRCAA Email: dchitten...@gmail.com Mobile: +61 488 988 936 Sent from my iPhone > On 27/04/2017, at 14:00, jaan ali <jaanalioffic...@hotmail.com> wrote: > > I heard that there VoIP software is not accessible for blind people > > Get Outlook for iOS > From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> on > behalf of David Chittenden <dchitten...@gmail.com> > Sent: Wednesday, April 26, 2017 10:50:54 PM > To: macvisionaries@googlegroups.com > Subject: Re: Apple Accessibility is great. > > Re: Apple phone support: > > Apple has their At Home service team. The At Home Support workers work from > their homes. This is all of Apple's phone support, whether general or > accessibility. The calls are all managed on VOIP, and the support person is > using a specially set up iMac Pro. Apple currently has a few blind people > working in this position. > > I went through the first interview for this position in Australia, but found > a beter position, in my chosen field, so removed myself from Apple's hiring > cycle. > > Kind regards, > > David Chittenden, MSc, MRCAA > Email: dchitten...@gmail.com > Mobile: +61 488 988 936 > Sent from my iPhone > > > On 26/04/2017, at 21:37, Scott Granados <scott.grana...@gmail.com> wrote: > > > > I’ve had mixed support from Apple but consistently good responses from > > accessibility. I also had similar experiences in fact I think I may have > > gotten a blind support engineer at one point. I had folks on the regular > > support line generally not know as much as I do when it comes to the > > products but Accessibility support has always been good. They have also > > been quick to answer my questions when new products come out like how to > > start VO on the new model with fingerprint censor etc. > > > > I won’t bash accessibility help either, so far so good. Regular support > > has been about 50 / 50 > > > >> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu <kgli...@icloud.com> wrote: > >> > >> Hi. > >> > >> Before any of you slag Apple off, just listen to my story then you can > >> slagg Apple to high heaven! > >> > >> Today I found an e-mail which said that my Apple Storage plan was under > >> threat. So I got really worried because recently I had a lot of e-mails > >> which were all phishing e-mails and wanted to make sure this was not > >> another one. > >> > >> So I called the normal number which I normally called and after talking to > >> an apple advisor, he put me through to Apple accessibility who really > >> helped with everything. I'll tell you, he was great. He also said that > >> the department was open 24 7 and he gave me the UK Accessibility phone > >> number which I paste below for those who live in the UK. > >> > >> The number is: > >> > >> 0800 048 0754. > >> > >> Please give this number to your friends who use Apple. > >> > >> I cannot praise the person on the other end highly enough as he solved my > >> problems in about 5 minutes. However we chatted for at least 20 minutes. > >> He was so imporessed with my voice over skills as he said he spoke to a > >> lot of people who had lost their vision or who had come to use voice over > >> after switching from jaws. > >> > >> So now who ever wants to, can slag Apple off to their heart's content! I > >> won't this evening. > >> > >> Kawal. > >> > >> -- > >> The following information is important for all members of the Mac > >> Visionaries list. > >> > >> If you have any questions or concerns about the running of this list, or > >> if you feel that a member's post is inappropriate, please contact the > >> owners or moderators directly rather than posting on the list itself. > >> > >> Your Mac Visionaries list moderator is Mark Taylor. 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You can reach mark at: > > macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - > > you can reach Cara at caraqu...@caraquinn.com > > > > The archives for this list can be searched at: > > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > > --- > > You received this message because you are subscribed to the Google Groups > > "MacVisionaries" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to macvisionaries+unsubscr...@googlegroups.com. > > To post to this group, send email to macvisionaries@googlegroups.com. > > Visit this group at https://groups.google.com/group/macvisionaries. > > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
