Hi,

I'm sorry to hear about your troubles with Freedom. I had a similar 
 problem with my BrailleLite. I sent it in for repair only to have Freedom tell 
me that the New York State Commission for the Blind had not paid them for the 
repair yet, so they would not release it to me. I gave them my credit card and 
$450 later, I had myself a BrailleLite. You might be wondering what the repair 
was, changing the battery. That's all they did, needless to say I thought it 
was a ripoff, and the Commission thought I had other repairs made to it since 
the price was so high.

Allison
On Jun 5, 2010, at 5:06 PM, Kawal Gucukoglu wrote:

> I can tell you something, I request for resets of licence, no one ever gets 
> back to me, I have to call the US and have said on one occasion that if they 
> do not let me have the reset of my licence, I will not upgrade anymore.
> On Jun 5, 2010, at 7:26 PM, Ana G wrote:
> 
>> Jaws is a good product, but it's been overpriced for years, and Freedom 
>> Scientific hasn't been very responsive to its customer base. We all benefit 
>> from screen reader competition. Let's hope FS rethinks it's mission and 
>> approach rather than selling off its best product. Open Book, the latest 
>> version, is a real disappointment, not at all worth the thousand dollar 
>> price tag. 
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> 
> 
> 
> ____
> Kawal Gucukoglu
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