your situation demonstrates something important.
You and users like you have rarely if ever been who freedom scientific
considered their market.
Instead its the agencies, largely staffed with people who Neither
understand fully or use at all the products that they feel is their
market. Therefore they can charge the moon, and give green cheese for
service...and get the money.
They do not think you are worth their time service or consideration, to
them, you do not buy the stuff directly anyway.
Karen
On Sat, 5 Jun 2010, Allison Manzino wrote:
Hi,
I'm sorry to hear about your troubles with Freedom. I had a similar
problem with my BrailleLite. I sent it in for repair only to have Freedom tell
me that the New York State Commission for the Blind had not paid them for the
repair yet, so they would not release it to me. I gave them my credit card and
$450 later, I had myself a BrailleLite. You might be wondering what the repair
was, changing the battery. That's all they did, needless to say I thought it
was a ripoff, and the Commission thought I had other repairs made to it since
the price was so high.
Allison
On Jun 5, 2010, at 5:06 PM, Kawal Gucukoglu wrote:
I can tell you something, I request for resets of licence, no one ever gets
back to me, I have to call the US and have said on one occasion that if they do
not let me have the reset of my licence, I will not upgrade anymore.
On Jun 5, 2010, at 7:26 PM, Ana G wrote:
Jaws is a good product, but it's been overpriced for years, and Freedom
Scientific hasn't been very responsive to its customer base. We all benefit
from screen reader competition. Let's hope FS rethinks it's mission and
approach rather than selling off its best product. Open Book, the latest
version, is a real disappointment, not at all worth the thousand dollar price
tag.
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