This form … is the one. There is a 24 hr SLA, but from time to time, it seems that tickets can get lost.
The first response will be from a robot giving you the SRX # which you *NEED* in order to know that a case has been opened, and that should come relatively quickly. The second response will also be from the robot, announcing the automated mitigation, if any. If that mitigation is not to your liking, then *RESPOND* to that email and state your case. We’ve been told that *EVERYTHING* must go thru the Support Funnel … Full Stop. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ? From: mailop <mailop-boun...@mailop.org> On Behalf Of rps462 via mailop Sent: Thursday, January 30, 2020 6:50 AM To: mailop@mailop.org Subject: [EXTERNAL] [mailop] Uptick in live.com blocks from AWS 1/20 "Please contact your Internet service provider since part of their network is on our blocklist (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmail.live.com%2Fmail%2Ftroubleshooting.aspx%23errors&data=02%7C01%7Cmichael.wise%40microsoft.com%7C26748fdefa294917a0ca08d7a5944cb1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637159928675155468&sdata=SSpwS09x6wr3z8AOTt0xxaodsAU7tKjqsEGSszudT6I%3D&reserved=0>." I have an ISP based out of AWS that has been getting this error since 1/20. No way to make a remediation request from that url, but I eventually found a form on support.microsoft.com<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.microsoft.com%2F&data=02%7C01%7Cmichael.wise%40microsoft.com%7C26748fdefa294917a0ca08d7a5944cb1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637159928675155468&sdata=PzwTgAe5dm6ekTs4cK9EBwy7RwHQb51rUpLYqbAdPgo%3D&reserved=0>. Submitted several requests but nobody has responded to them yet. This is out of the blue. Was there a blanket decision made on AWS IPs or something? This ISP outbound is cleaner than it has ever been, very little spam gets out. I can provide IPs etc., but would rather do so off-list. I'd greatly appreciate some help here from anybody at Microsoft. Thank you, -Ryan
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