Heh.
A perfect example of the Turing Test, but not in the way most people think of
it…
https://www.imdb.com/title/tt2084970/
You really were talking to a live human after step 2, but understand that they
are *REQUIRED* by our Legal Department, in order to comply with many, many laws
in many, many jurisdictions, to reply *ONLY* and pretty much always with
Boilerplate, and to follow strict policy on mitigation. And that’s all I can
say on that matter.
https://talosintelligence.com/reputation_center/lookup?search=217.182.111.1
Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ?
From: Abuse <ab...@oxemis.com>
Sent: Thursday, February 6, 2020 9:06 AM
To: mailop@mailop.org
Cc: Michael Wise <michael.w...@microsoft.com>
Subject: RE: [mailop] [EXTERNAL] Uptick in live.com blocks from AWS 1/20
Hello everybody,
All right Michael, we all know that everything must go thru the Support Funnel,
but what if :
- The first response is from a robot
- The second response is from a robot
- The third response is from a robot
- The fourth response is from a robot
- The fifth response is from a robot
- The sixth response is from a robot
- The seventh response never comes
?
You will find below a link to a sample exchange I am talking about.
I've blurred certain portions of text to preserve the identity of my clients,
thank you for your understanding.
https://oxemis.net/OXEMIS/41D9F75AC4ED4895A7673B48A43CB6D8.php<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Foxemis.net%2FOXEMIS%2F41D9F75AC4ED4895A7673B48A43CB6D8.php&data=02%7C01%7CMichael.Wise%40microsoft.com%7C67016806c06140fc586a08d7ab27029c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637166058172860325&sdata=foEu%2FjS3A5a23oiu3OZfsQF7qI48MnF3ZzWCOlGzT%2FM%3D&reserved=0>
All that wasted time could be summed up in one sentence: "you're blocked but
you don't need to know why. Just accept it".
Franck
OXEMIS.
De : mailop [mailto:mailop-boun...@mailop.org] De la part de Michael Wise via
mailop
Envoyé : mardi 4 février 2020 00:40
À : rps462; mailop@mailop.org<mailto:mailop@mailop.org>
Objet : Re: [mailop] [EXTERNAL] Uptick in live.com blocks from AWS 1/20
This form … is the one.
There is a 24 hr SLA, but from time to time, it seems that tickets can get lost.
The first response will be from a robot giving you the SRX # which you *NEED*
in order to know that a case has been opened, and that should come relatively
quickly.
The second response will also be from the robot, announcing the automated
mitigation, if any.
If that mitigation is not to your liking, then *RESPOND* to that email and
state your case.
We’ve been told that *EVERYTHING* must go thru the Support Funnel … Full Stop.
Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for
Hotmail<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkID%3D614866&data=02%7C01%7CMichael.Wise%40microsoft.com%7C67016806c06140fc586a08d7ab27029c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637166058172870322&sdata=bKlcOn8FkfYSzf18A%2F37NwSAH%2BeZOVZ0EWBwiXRaLXQ%3D&reserved=0>
?
From: mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> On
Behalf Of rps462 via mailop
Sent: Thursday, January 30, 2020 6:50 AM
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [EXTERNAL] [mailop] Uptick in live.com blocks from AWS 1/20
"Please contact your Internet service provider since part of their network is
on our blocklist (S3140). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmail.live.com%2Fmail%2Ftroubleshooting.aspx%23errors&data=02%7C01%7CMichael.Wise%40microsoft.com%7C67016806c06140fc586a08d7ab27029c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637166058172870322&sdata=gz1YM4w3QDlWV6ORRT%2Bmwy4wNh158fc5dTGvt%2FHb5pc%3D&reserved=0>."
I have an ISP based out of AWS that has been getting this error since 1/20. No
way to make a remediation request from that url, but I eventually found a form
on
support.microsoft.com<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsupport.microsoft.com%2F&data=02%7C01%7CMichael.Wise%40microsoft.com%7C67016806c06140fc586a08d7ab27029c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637166058172880308&sdata=4ZfTAsOcoxO1CLjgIEMwSwhlV8SdtzSe1AmT13RMLVw%3D&reserved=0>.
Submitted several requests but nobody has responded to them yet.
This is out of the blue. Was there a blanket decision made on AWS IPs or
something? This ISP outbound is cleaner than it has ever been, very little spam
gets out. I can provide IPs etc., but would rather do so off-list.
I'd greatly appreciate some help here from anybody at Microsoft.
Thank you,
-Ryan
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