My experience is similar. My observation has been that Salesforce does
not care about abuse, that almost all of the mail coming from their
platform is unsolicited marketing email, and that they're a trash spam
company worth blocking.
On 2024-06-13 12:09, Michael Peddemors via mailop wrote:
On 2024-06-13 08:28, Anne P. Mitchell, Esq. via mailop wrote:
On Jun 12, 2024, at 11:40 PM, Hans-Martin Mosner via mailop
<mailop@mailop.org> wrote:
Am 12.06.24 um 18:04 schrieb Anne P. Mitchell, Esq. via mailop:
I've also always found abuse@ to be responsive there, and it's
peopled by a real person, who gives real responses (at least that
was the case as recently as 12/21/23.
That's interesting, I've been sending lots of abuse reports to that
address before and never received a response (or noticed a change in
the pattern). But then I'm not a lawyer ;-รพ
That's interesting - it _could_ be in part that I'm a lawyer (and
perhaps more relevantly a known anti-spam lawyer), however I also
wonder if it has to do with volume - I report to SF quite sparingly
(simply because the amount of spam we get here, while copious, is
rarely from SF). If you are sending a lot of complaints, I wonder if
that's a factor (granted it *shouldn't* be a factor, but I wonder
if...).
Anne
---
Anne P. Mitchell, Esq.
It's you ;) Everyone answers YOUR emails ... hehehe
But seriously, yes we are seeing too many cases of emails of obviously
'harvested' email databases from SalesForce..
And no, we aren't going to report every case that we see. Thing is,
anyone using harvested databases should be triggering all kinds of
alarm bells at the ESP, eg hi bounce rates etc..
If their teams aren't reacting to those internal checks and balances,
it is unlikely that an abuse report will carry much weight (Unless it
is from Anne)
Unfortunately, history has taught us the only real way to get attention
is when they end up on rejection lists.. All the way back to the SPEWS
days..
And in some cases *cough* (SendGrid) even that is not enough to make
change happen.
Speaking of what Business Drivers are required to enact change..
Curious.. what business drivers would be needed to have Cox and Verizon
and Comcast to action compromised CPE equipment on their networks?
Not that hard to detect, (heck, I am sure others like us might even
share that data) and I am sure that aside from the fact that it
stealing customer data, and slowing their connections to a crawl, there
must be a business driver for ISP's to let customers know about threats
on their networks, or actually remove/replace those devices.
Comments?
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