Breaking down is one thing but complaining because somone didn't respond to your error is another. I personally would never use mercedes roadside assistance but if I had a daughter or even a wife it would give me peace of mind.
On 10/28/05, Christopher McCann <[EMAIL PROTECTED]> wrote: > > Mercedes makes this promise to every buyer of a used > Mercedes: > > > http://www.mbusa.com/brand/container.jsp?/care/clientcare/roadside_assistance.jsp > > In case you missed it: > > "And here's a reassuring fact: Every Mercedes-Benz in > the U.S. - no matter how old, how many miles it's > logged or how many owners it's had - qualifies for > Roadside Assistance, 24 hours a day, 365 days a year." > > That's a promise to every one of us. The St. Louis > dealership in question, NOT MB, is screwing up. MB > would NOT be happy with the action of that dealership. > This is a sellingh point for every used Mercedes, it > keeps resale values higher and Mercedes likes that b/c > it helps to sell new cars. ALSO, it keeps 'cars with > stars' OFF the side of the road, bolstering MB's > claims to reliability (however untrue that NOW has > become). This is not a prob with MB, it's a prob with > the local dealership not doing what MB wants. > > After registering my 87 300TD with MB (so I can easily > use Roadside Assistance if I need it), a few weeks > later, I get a letter dated 1996, with a card (with my > name, address and VIN) and a new cover letter. It > explained the trap oxidizer removal campaign. I got a > COMPLETELY NEW exhaust system for free. They tracked > me down, the AT LEAST THIRD IF NOT MORE owner of that > car to beg me to allow them to put a new exhaust in, > new oxidizing cat and remove the trap. That's > MB...something good left about it. > > Customer service is ultimately for the benefit of the > company - through loyalty, etc. Certainly works for me > - I'll play that game. And they DO get your biz when > you buy parts, even if not through the dealership if > they are MB parts, which mine almost always are (on > the SD and TD anyway). > > -Chris > > --- R A Bennell <[EMAIL PROTECTED]> wrote: > > > Don't most of you think this thread is getting out > > of hand? There are more > > polite ways of telling people that they are being > > unreasonable. > > > > My basic feeling is that I bought a 30 year old used > > car privately and I > > have yet to set foot in the door at the local MB > > dealership. I don't plan to > > call them and ask for anything free if I have > > trouble with my car on the > > road. I do need to go over to the dealer and see > > what they can do about > > providing another key as I only have the one. > > > > Randy > > > > > > _______________________________________ > > For new parts see official list sponsor: > > http://www.buymbparts.com/ > > For used parts email [EMAIL PROTECTED] > > > > To Unsubscribe or change delivery options go to: > > > http://striplin.net/mailman/listinfo/mercedes_striplin.net > > > > Christopher McCann, Squier Park, Kansas City, Missouri > -1987 300TD, 150K miles, "Rotkäppchen" (Little Red Riding Hood) > -1985 300SD, 209K miles, "Wulf" ( > http://www.pictureblogger.com/My-1985-Mercedes-Benz-300SD) > -1976 240D, ManyK miles, "AKP-Wagen" (Alternativen Kraftstoffs > Prüfenlastwagen = Alternative Fuel Test Vehicle) running > WVO/WMO/LO/CO/WATF/WGL/WBF/DA/MS/lard/gas/kero/D2 mix (do not attempt this > unless you are willing to sacrifice your IP, injectors, pre-chambers, etc.) > -1971 Case 222 Hydrive, 12HP Kohler, 38" deck, Snowcaster, "One Banger" > > > > > __________________________________ > Yahoo! Mail - PC Magazine Editors' Choice 2005 > http://mail.yahoo.com > > _______________________________________ > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://striplin.net/mailman/listinfo/mercedes_striplin.net > -- Gabriel Soto Southern California 1987 300D 230K=-
