On Jun 6, 2012, at 10:23 PM, "Rich Thomas" 
<richthomas79td...@constructivity.net> wrote:

> How does it work in the rain?  My DSL gets wonky every time it rains, like 
> this morning.  Rain stopped, DSL working fine now.


Do you have buried service, overhead drop, or utility poles with your service 
buried? I had the same problem and there was a nick in the wire's insulation at 
the pole. Customer service was of NO help, until I looked on the web site and 
got the VP's email addy. I told him if my service didn't get fixed, I was going 
to switch to cable. I got an apology email, the region managers cell number, 
and it was repaired within two hours.  Complaining works, if you bitch 
tactfully, and to the right person. 

Rick
Sent from my iPhone

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