On Thu, 7 Jun 2012 11:52:59 -0400 Walt Zarnoch <zarnoch...@gmail.com> wrote:
> I know Verizon will try to prove the problem is in your house wiring, > since then they don't have to fix it. After about 4 weeks of flakey DSL recently, I finally got our ISP and CenturyLink (was Qwest) our DSL provider on a conference call. I called CenturyLink's DSL service number and then asked for a State-side technician. Once I got the fellow, I asked to have our ISP on the call, too. He called them and then we proceeded to check things. I have three Cisco 678 DSL modems and had swapped the active one out the day before, so he was satisfied it wasn't a modem problem. After running speed tests, he agreed it was a line problem and dispatched a technician for the following day. If the problem was in my wiring, I would owe them an $85.00 service call. If the problem was in their wiring, I would not. Since I put a Corning splitter in the customer interface box and had a home-run cable directly to an RJ-12 connector into which our modem was plugged, I was fairly certain it was not my problem. The technician eventually found the problem was the connection between the main cable and our house drop up on the pole by the street. He said he touched one of the wires and the joint fell apart in his hands. He fixed the connection and things have been good since. Craig _______________________________________ http://www.okiebenz.com For new and used parts go to www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
