A couple years ago my phone would quit every time it rained, strangely my DSL 
modem worked all the time.
Verizon scheduled a guy for the next day but I caught a lucky break and they 
sent him out that same day.
He saw that the connector box at my house was very old and decided to run a new 
wire. When he got up to the pole he said "Heres your problem!" and tossed down 
the cable for me to see, there was about 1/2" of insulation missing and the 
water would run across the two wires. I don't know why the DSL would still work 
but that sure explained why the phone quit.

He put on a new box and helped me run about 3 feet of wire into the house as 
the old brittle phone wires kept breaking as we tracked into the house...

-Curt

Date: Thu, 7 Jun 2012 10:30:13 -0500
From: Rick Knoble <rickkno...@hotmail.com>
To: Mercedes Discussion List <mercedes@okiebenz.com>
Subject: Re: [MBZ] Speedtest.net Mobile Result
Message-ID: <bay0-p3-eas18e5327affdc96356ac304dd...@phx.gbl>
Content-Type: text/plain; charset="us-ascii"

On Jun 6, 2012, at 10:23 PM, "Rich Thomas" 
<richthomas79td...@constructivity.net> wrote:

> How does it work in the rain?  My DSL gets wonky every time it rains, like 
> this morning.  Rain stopped, DSL working fine now.


Do you have buried service, overhead drop, or utility poles with your service 
buried? I had the same problem and there was a nick in the wire's insulation at 
the pole. Customer service was of NO help, until I looked on the web site and 
got the VP's email addy. I told him if my service didn't get fixed, I was going 
to switch to cable. I got an apology email, the region managers cell number, 
and it was repaired within two hours.  Complaining works, if you bitch 
tactfully, and to the right person. 

Rick
Sent from my iPhone

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