I suggest that service people often try to hide their ineptitude behind an accusation that the customer is being impolite. I had lunch with my accountant yesterday and he was telling me about a recent run-in with the tax department. They had applied a payment on an account to the future as an installment payment instead of to already outstanding taxes owing. He called to get it straightened out and spoke to some dolt who did not seem able to understand what he wanted them to do. He says he was extremely patient and tried a number of times to get the person to understand what he was telling them. The government employee became upset and accused him of being rude. He says at that point he politely asked what he had said that could be construed as rude and suggested that the truth was that she was being rude to him. She then hung up on him. Got to love dealing with the tax man!
Randy -----Original Message----- or at least part of it Having spent about half my career in Customer Service under the guise of technical support I can tell you honestly its worse when you've been in the business. The only tip I can give you is to start every call (as a customer) all peaches and cream and keep the sharpened steel under wraps until you need it. Then when the steel is needed bring it out slowly, just a peek at first. All support people I know work under the "I give what I get" theory. That is I'm nice and competant until the customer isn't polite to me, then I suddenly lose all will to live and courtesy flies out the window. -Curt _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
