Not only NO! But H _ _ L NO you should not just get over it! People getting over it is exactly what caused everyone to do away with I grew up believing was customer service.
Why should Wal Mart hire more cashiers when we are happy just gripping about standing in line? Why should a service center bother cleaning a window when instead they could be earning more "Got Ya" bucks off another Joe?, etc. etc. etc. People tolerate the bad service and the companies save money it is a win/win situation for them. Dave H... -------------------------------------------------- From: "Rich Thomas" <[EMAIL PROTECTED]> Sent: Tuesday, November 27, 2007 12:41 PM To: "Mercedes Discussion List" <mercedes@okiebenz.com> Subject: Re: [MBZ] Rant > I talked to the service guy (I called him) and he was apologetic, did > not know why it wasn't cleaned (or the whole car was not washed) offered > an oil change. I can do that myself quicker than I go there, wait, come > home, deal with them, and I know it is actually done and correctly. I > suggested the service manager call me, which he did awhile ago, told me > how good his tech was and that he did a good job, did not know why he > did not finish it. At this point I guess there is not a whole lot more > to be said, but it still just really p's me off. I need to get over it. > > --R > > LarryT wrote: >> If the servive manager hasn't call back, I;d call the general manager - >> if >> he doesnt respond find out who *his* boss is. >> >> The few times a dealer worked on my cars they have washed the whole >> vehicle >> and vacuumed it also - >> >> Larry T (67 MGB, 74 911, 78 240D, 91 300D) >> www.youroil.net for Oil Analysis and Weber Parts >> Test Results http://members.rennlist.com/oil >> PORSCHE POSTERS! youroil.net >> Weber Carb Info http://members.rennlist.com/webercarbs >> . >> >> ----- Original Message ----- >> From: "Rich Thomas" <[EMAIL PROTECTED]> >> To: "Mercedes Discussion List" <mercedes@okiebenz.com> >> Sent: Tuesday, November 27, 2007 11:02 AM >> Subject: [MBZ] Rant >> >> >> >>> Thanksgiving morning early my wife went cycling at this park in West >>> Houston. Some sh*thead smashed the passenger side window in her >>> Suburban, stole her phone, purse, etc. she left in there. So Fri I call >>> the dealer to see if they could do a replacement, they had to order the >>> glass, came yesterday. So I take the truck in, $400some ($200 labor) >>> later it is fixed, she is happy. But when I pick it up, I go look at it >>> to make sure everything done OK, and the glass is filthy -- grease, >>> fingerprints, oily film on it. I go in and ask the service person there >>> if it was expecting too much that for $400some they might think to clean >>> the glass. The service person wants to know if I want them to "detail" >>> the truck. No, maybe someone could get a couple of paper towels and >>> some windex and take 3 minutes to clean it? Oh, someone made a mistake, >>> should have washed it, but they are gone now, call back tomorrow. You >>> can't go find some windex and paper towels? No, I can't leave. How >>> about that guy that just drove it out? Oh, I can go try to find him if >>> you want... If you can go try to find him, how about just finding some >>> glass cleaner and some towels? Well if you come back tomorrow they will >>> take care of it. Why would I want to come back here tomorrow, take >>> another hour or two to deal with this? >>> >>> By then the daughter unit, who came with me to drive it home, has taken >>> off. >>> >>> 10AM and no call yet from the service manager. Am I crazy? Are my >>> expectations too high? >>> >>> --R >>> >>> _______________________________________ >>> http://www.okiebenz.com >>> For new parts see official list sponsor: http://www.buymbparts.com/ >>> For used parts email [EMAIL PROTECTED] >>> >>> To Unsubscribe or change delivery options go to: >>> http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com >>> >>> >>> -- >>> No virus found in this incoming message. >>> Checked by AVG Free Edition. >>> Version: 7.5.503 / Virus Database: 269.16.8/1154 - Release Date: >>> 11/27/2007 11:40 AM >>> >>> >>> >> >> >> _______________________________________ >> http://www.okiebenz.com >> For new parts see official list sponsor: http://www.buymbparts.com/ >> For used parts email [EMAIL PROTECTED] >> >> To Unsubscribe or change delivery options go to: >> http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com >> >> >> >> > _______________________________________ > http://www.okiebenz.com > For new parts see official list sponsor: http://www.buymbparts.com/ > For used parts email [EMAIL PROTECTED] > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new parts see official list sponsor: http://www.buymbparts.com/ For used parts email [EMAIL PROTECTED] To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
