Tranzeo has had their problems too.. I went round and round with them
on 5 and 10 mhz channels for the CPQ when it first came out. Their
first units did it and did it great, we still have them in production.
Then they changed them and they didn't even though their advertising
said they did. We sent units back and forth for a month. I paid for
the shipping in one direction. It's why we switched to Ubiquiti. I
also visited the factory and got told sorry no visit. That was after
being told yes and it was quite a ways out of my way. About 500
miles. But they own up to their responsibilities and they always get
something working. Looks like both sides have merit here, it's just
easier to deal with Tranzeo most times...
Robert
D. Ryan Spott wrote:
No, Tranzeo has not removed threads or given curt answers. I live 2
hours south of Pitt Meadows and had the great opportunity to go up to
one of Tranzeo's training sessions. My wife is the ?only? at least the
first, female certified Tranzeo installer. We had a great time and were
able to really meet and speak with the people that makes this gear.
When we were there we really gave Tranzeo a hard time regarding their
product, and we were able to learn about how their product came to be.
Lots of customer feedback and just plain financial analysis as to what
was making money, and what was not. An example of this feedback loop is
here: One of the people there complained about some vibration issues on
the L bracket that is on the back of all of the radios. The CEO defended
the bracket and all of the time he spent working on it. At least he
spent a hell of alot of time working on it after bloodying his hands on
the sharp edges that *used* to be on it (he showed scars). Well, this
guy was pretty adamant that there was a vibration issue and the
discussion got semi heated so we all thought it was over. We went
through the next day of classes and then Tocher (the CEO) popped in at
the last minute and handed the guy a bracket with some odd bends in it.
"I just spent the last 8 hours on our bending machine to see what we
could come up with, try these out and let me know"
I guess this CEO guy got tired of buying stuff from outside and putting
it together, so they now own the machines that make the products they
used to buy from vendors. (metal bending, spot welding, surface mount
solder etc.) I think the only thing they bring in that is not in
component level parts is the antennas with N connectors and the
cardboard boxes they use to ship things in.
I was also able to see some of the more nutsy stuff they have to deal
with as far as customers go. You know that story about the CR-Rom
cup-holder that tech support folks like to talk about? Well there is a
wireless equivalent of this as well! One of the senior guys was showing
me a picture of a customer that had 4 or 8 24db grid antennae in a
circular pattern an a tower and was complaining because it would not
work right! (think
<http://www.hyperlinktech.com/productfamily.aspx?id=160> but made out of
grids!)
ryan
Sam Tetherow wrote:
The big difference for me is I have never heard of Tranzeo removing
threads from forums or changing wiki pages when there is a problem. It
seem to me that Damien and staff roll their sleeves up and take care of
the problem.
On the other hand I know of a couple of threads that have vanished and
only addressed quite some time later.
Quite honestly I would rather have a vendor that openly acknowledges
their warts and fixes them than one that covers them up until they are
fixed. If I know they are actively working on it I'll cut them some
slack, the other way around I am left trying to figure out if it is
really the vendor's issue, another vendor's issue, my issue or Murphey's
fault.
Sam Tetherow
Sandhills Wireless
D. Ryan Spott wrote:
I mentioned that. While it might not be correct when it comes to karma,
it is correct when you have a board and shareholders to contend with.
_I_ have a fiduciary responsibility to my investors and my customers but
(and I think Tranzeo did this):
"If we do the right thing all the time, the numbers will follow...."
-Isao Ike Yukawa --Kyocera's senior managing executive officer
<http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B73D8-4N44XRX-Y&_user=4337239&_rdoc=1&_fmt=&_orig=search&_sort=d&view=c&_version=1&_urlVersion=0&_userid=4337239&md5=1c2abf9792104d5a98d1f312bca5513a>
Randy Cosby wrote:
Throwing in my 2 cents:
Someone mentioned something about one of the parties having a fiduciary
duty to not help a competitor. That attitude, which I hope is not
prevailing in this and future instances, will only end up hurting both
parties.
An eye for eye only ends up making the whole world blind. - Ghandi
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