-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Oh you mean like cell phone companies... Talking to someone on a support line has become a real rarity, not just in the consumer marketplace. And don't even go to speaking to someone that speaks the same language... It seems that finding companies that do support right is about 50% of the purchase decision...
On 04/23/2010 04:58 PM, Damian Wallace wrote: > It's an old argument, and this is the wrong place, so before Butch pulls > out the ban hammer, I say hit me on the TZT forum. But the original > thread of this email is why wikis and forums don't work for support. > > The list could have gone around for a while about how these cards work. > But the fact is, it took someone at Zcomax to confirm they work. I, > from a manufacturer, explained why 5 MHz didn't work between two other > vendors. Be nice if you could have called the support team at MT or > Star-OS, but that isn't their business model. Our support is never > perfect either, but I always want people to able to talk to a human > about their problem. > > <personal rant> > People have a natural tendency to find patterns in things. He had that > problem, it's sort of like my problem, this must be the solution. The > difference between a call center operator and true tech support is > someone who knows what really happens in the product, what should happen > when you click that button, and why what is happening is happening. > That takes years of investment into employees to have that level of > knowledge. > > It's like when your customer calls you and says the internet is down, > they can't get to their yahoo. Call display says SKYPE OUT. Oh, the > DNS server isn't working again. You put those pieces together with your > knowledge. > > Wikis are fine for how-to's, especial with something as complex as MT. > But when you are on a tower with a bad config, you need help now, in > fact, 5 minutes ago. > > Forums nearly always turn into flame wars. > > And of course there is the issue of manufacturer forums where you ask > for support and your post gets deleted. > > When I want support, I want to talk to the people who know. I paid good > money for the product, they should be there to answer my call, or email, > or chat. <Colbert mode on> Are you listening Apple? <Colbert mope off> > > </personal rant> > -----Original Message----- > From: mikrotik-boun...@mail.butchevans.com > [mailto:mikrotik-boun...@mail.butchevans.com] On Behalf Of Josh Luthman > Sent: April-23-10 4:38 PM > To: Mikrotik discussions > Subject: Re: [Mikrotik] Was 5 Mhz, now WPA TKIP > > I disagree with that. > > On 4/23/10, Damian Wallace <dwall...@tranzeo.com> wrote: >> Wiki's and forums are for companies too cheap to have real tech > support >> :-( >> >> >> >> -----Original Message----- >> From: mikrotik-boun...@mail.butchevans.com >> [mailto:mikrotik-boun...@mail.butchevans.com] On Behalf Of Stuart > Pierce >> Sent: April-23-10 6:03 AM >> To: Mikrotik discussions >> Subject: Re: [Mikrotik] Was 5 Mhz, now WPA TKIP >> >> No doubt, I miss the Tranzeo list on Part-15.org as well. No offense >> meant to Tranzeo, but their wiki or whatever they have is very sad. >> >> ---------- Original Message ---------------------------------- >> From: Chris Gotstein <ch...@uplogon.com> >> Reply-To: Mikrotik discussions <mikrotik@mail.butchevans.com> >> Date: Wed, 21 Apr 2010 14:27:12 -0500 >> >>> Is the list active? I'm pretty sure i'm subscribed to it. I miss the >>> tranzeo list from Part-15. >>> >>> ---- ---- ---- ---- >>> Chris Gotstein, Sr Network Engineer, UP Logon/Computer Connection UP >>> http://uplogon.com | +1 906 774 4847 | ch...@uplogon.com >>> >>> On 4/21/2010 2:25 PM, D. Ryan Spott wrote: >>>> There are new Tranzeo lists to complain on at wispa. >>>> >>>> ;P >>>> >>>> ryan >>>> >>>> >>>> >>>> On Apr 21, 2010, at 11:42 AM, "Damian Wallace" > <dwall...@tranzeo.com> >>>> wrote: >>>> >>>>> Point taken. We are working on it. >>>>> >>>>> Back to MT issues. >>>>> >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: mikrotik-boun...@mail.butchevans.com >>>>> [mailto:mikrotik-boun...@mail.butchevans.com] On Behalf Of Chris >>>>> Gotstein >>>>> Sent: April-21-10 11:16 AM >>>>> To: Mikrotik discussions >>>>> Subject: Re: [Mikrotik] [Spam Bayesian - ] - Re: Mikrotik/StarOS >>>>> 10mhz/5mhz channel compatibility - Bayesian Filter detected spam >>>>> >>>>> Running MT APs with XR2 cards. No problems connecting Tranzeo >> CPQ/SL2 >>>>> or UBNT radios when using a 10mhz channel. >>>>> >>>>> I do agree on how well we like our Tranzeo radios. I just wish > they >>>>> could come down on the price of the CPQ-19f radio. We can get a >>>>> bullet2HP w/ 19db panel for a lot less. The price on the >>>>> CPQ-15f/SL2-15f is perfect and competitive with a Bullet2 w/ 16db >> panel. >>>>> >>>>> ---- ---- ---- ---- >>>>> Chris Gotstein, Sr Network Engineer, UP Logon/Computer Connection > UP >>>>> http://uplogon.com | +1 906 774 4847 | ch...@uplogon.com >>>>> >>>>> On 4/21/2010 12:39 PM, Josh Luthman wrote: >>>>>> Does Tranzeo work with Ubnt or MT or StarOS in 5 or 10 mhz >> channels? >>>>>> >>>>>> I guess 2.4 and 5ghz are different compatibility wise as it's come >> to >>>>> light >>>>>> that StarOS and MT work together in 5ghz but not 2.4. >>>>>> >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> >>>>>> "Success is not final, failure is not fatal: it is the courage to >>>>> continue >>>>>> that counts." >>>>>> --- Winston Churchill >>>>>> >>>>>> >>>>>> On Wed, Apr 21, 2010 at 1:32 PM, Robert Andrews >>>>> <rob...@avantwireless.com>wrote: >>>>>> >>>>>> Damian, >>>>>> Thank you for making this public. We know that MT and >>>>> Valemount >>>>>> have >>>>>> no love lost, and thanks to both Tranzeo and UBNT for working with >>>>> both >>>>>> of them. Your competitive spirit made this business thrive >> against >>>>>> proprietary interests... We wish that StarOS and MT would have >>>>>> cooperated in this to make it so we didn't have to choose one or >> the >>>>>> other. We would have both in our network for each of their >> particular >>>>>> advantages if they had.... Our testing showed ST did better on >>>>>> customer throughput and MT did better as real routers... >>>>>> >>>>>> Tranzeo and UBNT did best as customer equipment with Tranzeo doing >>>>>> better in marginal conditions and UBNT doing better in price... >> So >>>>> we >>>>>> have both. >>>>>> >>>>>> Best, >>>>>> Robert >>>>>> >>>>>> On 04/21/2010 10:22 AM, Damian Wallace wrote: >>>>>>>>> Insert Flame here ^^^^^^^ >>>>>>>>> >>>>>>>>> State Secret. >>>>>>>>> >>>>>>>>> The beacons from one are in a different format than the other. >> It >>>>> has to >>>>>>>>> fixed in the code by one or the other, preferably both. An SA, >>>>> unless >>>>>>>>> it's a high end lab grade one, won't show the difference. >>>>> Since 5 >>>>>>>>> MHz was a lucky accident on Atheros' part, they never > documented >>>>> how to >>>>>>>>> use it fully so different vendors made reasonable, but >> different, >>>>>>>>> choices about how to modify their drivers to use it. Result is >>>>> staring >>>>>>>>> Matt in the face with an evil grin. It can be fixed, in code >>>>> though. >>>>>>>>> After all, Tranzeo and other brands can connect to both. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> Damian >>>>>>>>> -----Original Message----- >>>>>>>>> From: mikrotik-boun...@mail.butchevans.com >>>>>>>>> [mailto:mikrotik-boun...@mail.butchevans.com] On Behalf Of D. >> Ryan >>>>> Spott >>>>>>>>> Sent: April-21-10 10:09 AM >>>>>>>>> To: Mikrotik discussions >>>>>>>>> Cc: Mikrotik discussions >>>>>>>>> Subject: [Spam Bayesian - ] - Re: [Mikrotik] Mikrotik/StarOS >>>>> 10mhz/5mhz >>>>>>>>> channel compatibility - Bayesian Filter detected spam >>>>>>>>> >>>>>>>>> What are the center frequencies reported by the staros and mtik >>>>> boxes >>>>>>>>> when you go to 10mhz channels? >>>>>>>>> >>>>>>>>> Do you have a spectrum analyzer? >>>>>>>>> >>>>>>>>> ryan >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Apr 21, 2010, at 10:04 AM, Matt Larsen - Lists >>>>>>>>> <li...@manageisp.com> wrote: >>>>>>>>> >>>>>>>>>> Did some more testing on this today. >>>>>>>>>> >>>>>>>>>> 5ghz 10mhz and 5mhz channels seem to work fine, with Mikrotik >> as a >>>>>>>>>> client to a StarOS AP. >>>>>>>>>> >>>>>>>>>> 2.4ghz 10mhz and 5mhz channels do not work at all with > Mikrotik >> as >>>>> a >>>>>>>>>> client to a StarOS AP. I did verify that the 20mhz channel >>>>>>>>>> settings worked fine. >>>>>>>>>> >>>>>>>>>> This was using Mikrotik R52 cards on both sides, Hardware >> Retries >>>>>>>>>> set to 15 and tested under Mikrotik 2.9.48 and 3.25. StarOS >> is >>>>>>>>>> version 1.3.23b. >>>>>>>>>> >>>>>>>>>> Ideas? >>>>>>>>>> >>>>>>>>>> Matt Larsen >>>>>>>>>> vistabeam.com >>>>>>>>>> >>>>>>>>>> On 4/13/2010 7:18 AM, Chuck Hogg wrote: >>>>>>>>>>> What specifically is the problem? They won't connect on >> 5/10MHz >>>>> on a >>>>>>>>>>> StarOS AP? Is the StarOS AP an Atheros based AP? Have you >> tried >>>>>>>>>>> setting Hardware Retries to 15 under advanced wireless >> settings >>>>> on >>>>>>>>>>> the >>>>>>>>>>> Tik? >>>>>>>>>>> >>>>>>>>>>> Regards, >>>>>>>>>>> Chuck Hogg >>>>>>>>>>> Shelby Broadband >>>>>>>>>>> 502-722-9292 >>>>>>>>>>> ch...@shelbybb.com >>>>>>>>>>> http://www.shelbybb.com >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -----Original Message----- >>>>>>>>>>> From: mikrotik-boun...@mail.butchevans.com >>>>>>>>>>> [mailto:mikrotik-boun...@mail.butchevans.com] On Behalf Of >> Matt >>>>>>>>>>> Larsen - >>>>>>>>>>> Lists >>>>>>>>>>> Sent: Tuesday, April 13, 2010 9:13 AM >>>>>>>>>>> To: Mikrotik discussions >>>>>>>>>>> Subject: [Mikrotik] Mikrotik/StarOS 10mhz/5mhz channel >>>>> compatibility >>>>>>>>>>> >>>>>>>>>>> I realize that I asked this question a few months ago, but >>>>> thought >>>>>>>>>>> that >>>>>>>>>>> I would ask again to see if anyone knows whether there have >> been >>>>>>>>>>> changes >>>>>>>>>>> in new versions of Mikrotik that would fix the compatibility >> with >>>>>>>>>>> StarOS >>>>>>>>>>> >>>>>>>>>>> 10mhz/5mhz APs? I have a pile of MT units that are no good >> to >>>>> me >>>>>>>>>>> unless they work with StarOS APs. >>>>>>>>>>> >>>>>>>>>>> Matt Larsen >>>>>>>>>>> vistabeam.com >>>>>>>>>>> >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> Mikrotik mailing list >>>>>>>>>>> Mikrotik@mail.butchevans.com >>>>>>>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>>>>>> >>>>>>>>>>> Visit http://blog.butchevans.com/ for tutorials related to >>>>> Mikrotik >>>>>>>>>>> RouterOS >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> Mikrotik mailing list >>>>>>>>>>> Mikrotik@mail.butchevans.com >>>>>>>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>>>>>> >>>>>>>>>>> Visit http://blog.butchevans.com/ for tutorials related to >>>>> Mikrotik >>>>>>>>>>> RouterOS >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Mikrotik mailing list >>>>>>>>>> Mikrotik@mail.butchevans.com >>>>>>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>>>>> >>>>>>>>>> Visit http://blog.butchevans.com/ for tutorials related to >>>>> Mikrotik >>>>>>>>>> RouterOS >>>>>>>>> _______________________________________________ >>>>>>>>> Mikrotik mailing list >>>>>>>>> Mikrotik@mail.butchevans.com >>>>>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>>>> >>>>>>>>> Visit http://blog.butchevans.com/ for tutorials related to >> Mikrotik >>>>>>>>> RouterOS >>>>>>>>> _______________________________________________ >>>>>>>>> Mikrotik mailing list >>>>>>>>> Mikrotik@mail.butchevans.com >>>>>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>>>> >>>>>>>>> Visit http://blog.butchevans.com/ for tutorials related to >> Mikrotik >>>>>> RouterOS >>>>>>>>> >>>>> _______________________________________________ >>>>> Mikrotik mailing list >>>>> Mikrotik@mail.butchevans.com >>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>>>> >>>>> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >>>>> RouterOS >>>>>>> >>>>>> -------------- next part -------------- >>>>>> An HTML attachment was scrubbed... >>>>>> URL: >>>>> >> > <http://www.butchevans.com/pipermail/mikrotik/attachments/20100421/f41b2 >>>>> af2/attachment.html> >>>>>> _______________________________________________ >>>>>> Mikrotik mailing list >>>>>> Mikrotik@mail.butchevans.com >>>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>> >>>>>> Visit http://blog.butchevans.com/ for tutorials related to > Mikrotik >>>>> RouterOS >>>>> _______________________________________________ >>>>> Mikrotik mailing list >>>>> Mikrotik@mail.butchevans.com >>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>> >>>>> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >>>>> RouterOS >>>>> _______________________________________________ >>>>> Mikrotik mailing list >>>>> Mikrotik@mail.butchevans.com >>>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>>> >>>>> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >>>>> RouterOS >>>> _______________________________________________ >>>> Mikrotik mailing list >>>> Mikrotik@mail.butchevans.com >>>> http://www.butchevans.com/mailman/listinfo/mikrotik >>>> >>>> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >>>> RouterOS >>> _______________________________________________ >>> Mikrotik mailing list >>> Mikrotik@mail.butchevans.com >>> http://www.butchevans.com/mailman/listinfo/mikrotik >>> >>> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >> RouterOS >>> >> >> >> >> >> >> ________________________________________________________________ >> Sent via the WebMail system at avolve.net >> >> >> >> >> _______________________________________________ >> Mikrotik mailing list >> Mikrotik@mail.butchevans.com >> http://www.butchevans.com/mailman/listinfo/mikrotik >> >> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik >> RouterOS >> _______________________________________________ >> Mikrotik mailing list >> Mikrotik@mail.butchevans.com >> http://www.butchevans.com/mailman/listinfo/mikrotik >> >> Visit http://blog.butchevans.com/ for tutorials related to Mikrotik > RouterOS >> > > -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Fedora - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJL0jiCAAoJEC+8HUjSuDOszWsIAJ9DotIMHsUXS2A6m+0JwqU7 RV5SQfHfvBsWENdsL7HyWy8vUTuD+GRH3Dsve/NZAh2b3cU/H+PVQ8AgR6PuPblF LwKC53LpOHbw+srsO/FXP/mC5C0P9vf8agac2fGshV+YaKnI8gG8Tls5sTPOGykT C992a/Dn2Bbrzu4sHmwRSDH2rrodob2FCA0M5++ZIU21BneH6xryZEDrE+t1dmY+ ovizb+Ol9iBZLsykUZp4n7ohaLgDWGFC1jgFuKcdqc24Ji9i36ZhLcIRpf6hTadn oKkiQhkJNFufwZMxqsBpJLMMWJtMSgpf5jWF8dDCp9FbODSFL1MZQDJjafo7ek8= =n+Qk -----END PGP SIGNATURE----- _______________________________________________ Mikrotik mailing list Mikrotik@mail.butchevans.com http://www.butchevans.com/mailman/listinfo/mikrotik Visit http://blog.butchevans.com/ for tutorials related to Mikrotik RouterOS
