I did that same course with them in 1990 - still have their problem solving manual!
Mike H Wantage On 11 May 2012, at 21:38, <[email protected]> wrote: > The discussions about fault finding reminds me of an anecdote told by a > lecturer on a problem analysis course I attended over 40 years ago run by > Kepner and Tregoe. He spoke of an American car manufacturer who were about to > virtually terminate production of a particular model of car due to a problem > with it for no apparent reason stopping.Once stationary it would start right > up again. For example it would happen at any altitude, any weather condition. > With a hot engine or cold and at all sorts of speeds they were desparate so > they called in K& T who solved it. From what I remember of the method you > should use it is ,When,How, What, and Why although it was as I said over 40 > years ago. Each time you answer for example "When" you again ask When,How > What & Why until the solution is obvious. In the particular case above it > turned out that the particular model showing the fault was traced back to a > particular location where the guy making the final engine bay check stuck a > pass label on the engine in such a way that under certain conditions the > label was sucked up covering the carb air intake. Result car stopped.Label > returned to original position and car would start again. > We were also told although not confirmed that they had a hand in the Appolo > 13 missions safe return. > Keep scrathing those heads > Jan > > > __________ Information from ESET Smart Security, version of virus signature > database 7130 (20120511) __________ > > The message was checked by ESET Smart Security. > > http://www.eset.com > View posts on The Mail Archive > http://www.mail-archive.com/[email protected]/ > Modify Your Subscription ------------------------------------------- View posts on The Mail Archive http://www.mail-archive.com/[email protected]/ [http://www.mail-archive.com/[email protected]/] Modify Your Subscription: https://www.listbox.com/member/?member_id=22459785&id_secret=22459785-4a39ddf8 Powered by Listbox: http://www.listbox.com
