Yeah it's a lost art IMHO. Case in point, I've got a ticket in my inbox from the HelpDesk area, it's a case of the helpdesk person should have shadowed this person in Citrix who was reporting that they were getting a message about a virus when they were trying to print out the employee phone list from our intranet. It's just a standard warning type message before proceeding......if the helpdesk tech had seen it, they wouldn't have sent it to 3rd level support.
On Thu, Aug 27, 2009 at 9:15 AM, David Mazzaccaro < david.mazzacc...@hudsonhhc.com> wrote: > "lost art"? > Or (in most cases) it's just not cost effective. > > > ------------------------------ > *From:* Don Guyer [mailto:don.gu...@prufoxroach.com] > *Sent:* Thursday, August 27, 2009 10:06 AM > *To:* NT System Admin Issues > *Subject:* RE: OT: Our profession has been exposed > > That’s how our field techs resolve a lot of issues. > > > > Troubleshooting is a lost art form, to most techs today. > > > > Don Guyer > > Systems Engineer - Information Services > > Prudential, Fox & Roach/Trident Group > > 431 W. Lancaster Avenue > > Devon, PA 19333 > > Direct: (610) 993-3299 > > Fax: (610) 650-5306 > > don.gu...@prufoxroach.com > > > > *From:* Lee Douglas [mailto:lee.doug...@gmail.com] > *Sent:* Thursday, August 27, 2009 9:50 AM > *To:* NT System Admin Issues > *Subject:* Re: OT: Our profession has been exposed > > > > One thing they left out is to format the drive and start over - I've heard > that a lot on this forum <g> > > On Thu, Aug 27, 2009 at 9:44 AM, Ziots, Edward <ezi...@lifespan.org> > wrote: > > Sigh, > > > > Who Ratted us all out… they should be TARRED and feathered… > > > > Z > > > > Edward Ziots > > Network Engineer > > Lifespan Organization > > MCSE,MCSA,MCP+I, ME, CCA, Security +, Network + > > ezi...@lifespan.org > > Phone:401-639-3505 > ------------------------------ > > *From:* Candee Vaglica [mailto:can...@gmail.com] > *Sent:* Thursday, August 27, 2009 7:52 AM > *To:* NT System Admin Issues > *Subject:* Re: OT: Our profession has been exposed > > > > I *love* it! > > > > > > On Thu, Aug 27, 2009 at 12:22 AM, Kurt Buff <kurt.b...@gmail.com> wrote: > > Now anyone can be a sysadmin/tech support person: > > http://xkcd.com/627/ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > > > > > > > > > > > > > > > > > > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke Sent from Newark, TX, United States ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
