I'm an advocate for re-imaging when the user has gotten spyware/malware etc on their workstation and are having issues because of that.....I just think that it serves them right to have that inconvenience because of their own actions.
On Thu, Aug 27, 2009 at 10:15 AM, Raper, Jonathan <jra...@eaglemds.com>wrote: > +100 > > > > Yes, lost art. Too many “techs” say to re-image, and while I certainly > agree that it is the most cost-effective *immediate* “fix”, you generally > don’t know the root cause of the problem. Understanding how something works > and why it broke are invaluable when it comes to building your knowledge > base and solving real problems later on down the road. > > > > Jonathan L. Raper, A+, MCSA, MCSE > Technology Coordinator > Eagle Physicians & Associates, PA* > *jra...@eaglemds.com* > *www.eaglemds.com > ------------------------------ > > *From:* Len Hammond [mailto:lenhammo...@gmail.com] > *Sent:* Thursday, August 27, 2009 11:09 AM > > *To:* NT System Admin Issues > *Subject:* Re: OT: Our profession has been exposed > > > > +1 When I'm quoting a machine fix for someone, I often tell them > that it is quicker/cheaper to wipe & reload than it is to fix it. When I get > it to my home office, I will usually, off the clock, try to figure it out > before I reload. The "why" question from my childhood keeps coming back into > play. It does amaze folks when you can explain the problem in detail and how > to prevent a recurrence. The user education is great, as I like not having > to solve the same thing multiple time for the same person - I'm "too lazy" > for that, not to mention that it is not cost effective for them. > > > Len Hammond > CSI:Hartland > lenhamm...@gmail.com > > On Thu, Aug 27, 2009 at 10:46 AM, David Lum <david....@nwea.org> wrote: > > +1 Time is money. > > > > Having said that sometimes I will troubleshoot out of curiosity even after > it’s obvious blowing away and starting over is faster – I get a burning > desire to know WHAT happened. Sometimes that tidbit pays huge dividends > later, or sometimes knowing exactly what happened amazes other tech’s. > > > > Dave > > > > *From:* David Mazzaccaro [mailto:david.mazzacc...@hudsonhhc.com] > *Sent:* Thursday, August 27, 2009 7:16 AM > > > *To:* NT System Admin Issues > > *Subject:* RE: OT: Our profession has been exposed > > > > "lost art"? > > Or (in most cases) it's just not cost effective. > > > > > ------------------------------ > > *From:* Don Guyer [mailto:don.gu...@prufoxroach.com] > *Sent:* Thursday, August 27, 2009 10:06 AM > > > *To:* NT System Admin Issues > > *Subject:* RE: OT: Our profession has been exposed > > That’s how our field techs resolve a lot of issues. > > > > Troubleshooting is a lost art form, to most techs today. > > > > Don Guyer > > Systems Engineer - Information Services > > Prudential, Fox & Roach/Trident Group > > 431 W. Lancaster Avenue > > Devon, PA 19333 > > Direct: (610) 993-3299 > > Fax: (610) 650-5306 > > don.gu...@prufoxroach.com > > > > *From:* Lee Douglas [mailto:lee.doug...@gmail.com] > *Sent:* Thursday, August 27, 2009 9:50 AM > > > *To:* NT System Admin Issues > *Subject:* Re: OT: Our profession has been exposed > > > > One thing they left out is to format the drive and start over - I've heard > that a lot on this forum <g> > > On Thu, Aug 27, 2009 at 9:44 AM, Ziots, Edward <ezi...@lifespan.org> > wrote: > > Sigh, > > > > Who Ratted us all out… they should be TARRED and feathered… > > > > Z > > > > Edward Ziots > > Network Engineer > > Lifespan Organization > > MCSE,MCSA,MCP+I, ME, CCA, Security +, Network + > > ezi...@lifespan.org > > Phone:401-639-3505 > ------------------------------ > > *From:* Candee Vaglica [mailto:can...@gmail.com] > *Sent:* Thursday, August 27, 2009 7:52 AM > *To:* NT System Admin Issues > *Subject:* Re: OT: Our profession has been exposed > > > > I *love* it! > > > > > > On Thu, Aug 27, 2009 at 12:22 AM, Kurt Buff <kurt.b...@gmail.com> wrote: > > Now anyone can be a sysadmin/tech support person: > > http://xkcd.com/627/ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> > > > > > > > > > > > > > > > ------------------------------ > Any medical information contained in this electronic message is > CONFIDENTIAL and privileged. It is unlawful for unauthorized persons to > view, copy, disclose, or disseminate CONFIDENTIAL information. This > electronic message may contain information that is confidential and/or > legally privileged. It is intended only for the use of the individual(s) > and/or entity named as recipients in the message. If you are not an intended > recipient of this message, please notify the sender immediately and delete > this material from your computer. Do not deliver, distribute or copy this > message, and do not disclose its contents or take any action in reliance on > the information that it contains. > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke Sent from Newark, TX, United States ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
