Re-imaging a system that has an unknown problem can part of the problem isolation process. Problem isolation as a part of troubleshooting is a lost art. So is verification that you followed a written procedure, but I do digress...
I keep seeing entry level techs that want to fly by the seat of their pants. They are dying to prove they know how to defrag or chkdsk or run malwarebytes or whatever. They don't want to define the problem and then record their actions. On Thu, Aug 27, 2009 at 10:52 AM, Ray<rz...@qwest.net> wrote: > But all too often IT is running leaner, as well as the endusers could be. > Techs screwing around for 1/2 hour or longer just cause downtime for both > parties. > > > -----Original Message----- > From: Charlie Kaiser [mailto:charl...@golden-eagle.org] > Sent: Thursday, August 27, 2009 7:55 AM > To: NT System Admin Issues > Subject: RE: OT: Our profession has been exposed > > Troubleshooting is an extremely valuable tool. Curing a symptom doesn't fix > a problem. Even a wipe and rebuild can be ineffective if the root cause is > elsewhere. It's one thing to wipe/rebuild a desktop machine for a problem, > but when it's a strange issue with an exchange box, or SQL server, or DC, > it's not always an option, much less the best one. > And it's kind of embarrassing to wipe a PC, return it to service, and have > the same problem crop up again later that day. Doesn't look very > professional, IMO. > > Being able to troubleshoot is a skill that has, to a great degree, been lost > in our business. That's why we end up with things like that sysadmin > flowchart. There's an art and skill to methodical diagnosis that > differentiates the artisans from the parts changers... > There's also an art in knowing when to wipe and when to troubleshoot... :-) > > *********************** > Charlie Kaiser > charl...@golden-eagle.org > Kingman, AZ > *********************** > >> -----Original Message----- >> From: David Lum [mailto:david....@nwea.org] >> Sent: Thursday, August 27, 2009 7:47 AM >> To: NT System Admin Issues >> Subject: RE: OT: Our profession has been exposed >> >> +1 Time is money. >> >> >> >> Having said that sometimes I will troubleshoot out of curiosity even >> after it's obvious blowing away and starting over is faster - I get a >> burning desire to know WHAT happened. Sometimes that tidbit pays huge >> dividends later, or sometimes knowing exactly what happened amazes >> other tech's. >> >> >> >> Dave >> >> >> >> From: David Mazzaccaro [mailto:david.mazzacc...@hudsonhhc.com] >> Sent: Thursday, August 27, 2009 7:16 AM >> To: NT System Admin Issues >> Subject: RE: OT: Our profession has been exposed >> >> >> >> "lost art"? >> >> Or (in most cases) it's just not cost effective. >> >> >> >> >> >> ________________________________ >> >> From: Don Guyer [mailto:don.gu...@prufoxroach.com] >> Sent: Thursday, August 27, 2009 10:06 AM >> To: NT System Admin Issues >> Subject: RE: OT: Our profession has been exposed >> >> That's how our field techs resolve a lot of issues. >> >> >> >> Troubleshooting is a lost art form, to most techs today. >> >> >> >> Don Guyer >> >> Systems Engineer - Information Services >> >> Prudential, Fox & Roach/Trident Group >> >> 431 W. Lancaster Avenue >> >> Devon, PA 19333 >> >> Direct: (610) 993-3299 >> >> Fax: (610) 650-5306 >> >> don.gu...@prufoxroach.com >> >> >> >> From: Lee Douglas [mailto:lee.doug...@gmail.com] >> Sent: Thursday, August 27, 2009 9:50 AM >> To: NT System Admin Issues >> Subject: Re: OT: Our profession has been exposed >> >> >> >> One thing they left out is to format the drive and start over >> - I've heard that a lot on this forum <g> >> >> On Thu, Aug 27, 2009 at 9:44 AM, Ziots, Edward <ezi...@lifespan.org> >> wrote: >> >> Sigh, >> >> >> >> Who Ratted us all out. they should be TARRED and feathered. >> >> >> >> Z >> >> >> >> Edward Ziots >> >> Network Engineer >> >> Lifespan Organization >> >> MCSE,MCSA,MCP+I, ME, CCA, Security +, Network + >> >> ezi...@lifespan.org >> >> Phone:401-639-3505 >> >> ________________________________ >> >> From: Candee Vaglica [mailto:can...@gmail.com] >> Sent: Thursday, August 27, 2009 7:52 AM >> To: NT System Admin Issues >> Subject: Re: OT: Our profession has been exposed >> >> >> >> I *love* it! >> >> >> >> >> >> On Thu, Aug 27, 2009 at 12:22 AM, Kurt Buff <kurt.b...@gmail.com> >> wrote: >> >> Now anyone can be a sysadmin/tech support person: >> >> http://xkcd.com/627/ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ >> <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > -- Devin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
