+100 Yes, lost art. Too many "techs" say to re-image, and while I certainly agree that it is the most cost-effective immediate "fix", you generally don't know the root cause of the problem. Understanding how something works and why it broke are invaluable when it comes to building your knowledge base and solving real problems later on down the road.
Jonathan L. Raper, A+, MCSA, MCSE Technology Coordinator Eagle Physicians & Associates, PA jra...@eaglemds.com<BLOCKED::mailto:%20jra...@eaglemds.com> www.eaglemds.com<BLOCKED::http://www.eaglemds.com/> ________________________________ From: Len Hammond [mailto:lenhammo...@gmail.com] Sent: Thursday, August 27, 2009 11:09 AM To: NT System Admin Issues Subject: Re: OT: Our profession has been exposed +1 When I'm quoting a machine fix for someone, I often tell them that it is quicker/cheaper to wipe & reload than it is to fix it. When I get it to my home office, I will usually, off the clock, try to figure it out before I reload. The "why" question from my childhood keeps coming back into play. It does amaze folks when you can explain the problem in detail and how to prevent a recurrence. The user education is great, as I like not having to solve the same thing multiple time for the same person - I'm "too lazy" for that, not to mention that it is not cost effective for them. Len Hammond CSI:Hartland lenhamm...@gmail.com<mailto:lenhamm...@gmail.com> On Thu, Aug 27, 2009 at 10:46 AM, David Lum <david....@nwea.org<mailto:david....@nwea.org>> wrote: +1 Time is money. Having said that sometimes I will troubleshoot out of curiosity even after it's obvious blowing away and starting over is faster - I get a burning desire to know WHAT happened. Sometimes that tidbit pays huge dividends later, or sometimes knowing exactly what happened amazes other tech's. Dave From: David Mazzaccaro [mailto:david.mazzacc...@hudsonhhc.com<mailto:david.mazzacc...@hudsonhhc.com>] Sent: Thursday, August 27, 2009 7:16 AM To: NT System Admin Issues Subject: RE: OT: Our profession has been exposed "lost art"? Or (in most cases) it's just not cost effective. ________________________________ From: Don Guyer [mailto:don.gu...@prufoxroach.com<mailto:don.gu...@prufoxroach.com>] Sent: Thursday, August 27, 2009 10:06 AM To: NT System Admin Issues Subject: RE: OT: Our profession has been exposed That's how our field techs resolve a lot of issues. Troubleshooting is a lost art form, to most techs today. Don Guyer Systems Engineer - Information Services Prudential, Fox & Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com<mailto:don.gu...@prufoxroach.com> From: Lee Douglas [mailto:lee.doug...@gmail.com<mailto:lee.doug...@gmail.com>] Sent: Thursday, August 27, 2009 9:50 AM To: NT System Admin Issues Subject: Re: OT: Our profession has been exposed One thing they left out is to format the drive and start over - I've heard that a lot on this forum <g> On Thu, Aug 27, 2009 at 9:44 AM, Ziots, Edward <ezi...@lifespan.org<mailto:ezi...@lifespan.org>> wrote: Sigh, Who Ratted us all out... they should be TARRED and feathered... Z Edward Ziots Network Engineer Lifespan Organization MCSE,MCSA,MCP+I, ME, CCA, Security +, Network + ezi...@lifespan.org<mailto:ezi...@lifespan.org> Phone:401-639-3505 ________________________________ From: Candee Vaglica [mailto:can...@gmail.com<mailto:can...@gmail.com>] Sent: Thursday, August 27, 2009 7:52 AM To: NT System Admin Issues Subject: Re: OT: Our profession has been exposed I *love* it! On Thu, Aug 27, 2009 at 12:22 AM, Kurt Buff <kurt.b...@gmail.com<mailto:kurt.b...@gmail.com>> wrote: Now anyone can be a sysadmin/tech support person: http://xkcd.com/627/ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ________________________________ Any medical information contained in this electronic message is CONFIDENTIAL and privileged. It is unlawful for unauthorized persons to view, copy, disclose, or disseminate CONFIDENTIAL information. This electronic message may contain information that is confidential and/or legally privileged. It is intended only for the use of the individual(s) and/or entity named as recipients in the message. If you are not an intended recipient of this message, please notify the sender immediately and delete this material from your computer. Do not deliver, distribute or copy this message, and do not disclose its contents or take any action in reliance on the information that it contains. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
