Boot the computer into "safe mode with networking" then go to http://live.sunbeltsoftware.com and follow the directions. Using this I was able to help my dad and mother-in-law fix their infected systems over the phone.
From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 9:41 AM To: NT System Admin Issues Subject: What else would you tell this user? Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again..... I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up????? So I thought I would run a full scan but couldn't get into mcafee. What do you think __________ Information from ESET NOD32 Antivirus, version of virus signature database 4547 (20091027) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
