Are you up-to-date with all your Citrix XenApp patches? I noticed you mentioned patching but didn't specify whether this was Windows / Citrix / Office / hardware
On 26 May 2011 16:33, Sohail Qadir <qadir.soh...@gmail.com> wrote: > Hi Guys, > > I have an issue at one of my client site. We upgraded from 4.5 to xenapp > 5.0 farm with 2 xenapp servers running on VM with about 100 users. Both Vm > has 4 GB ram each and have enough space. > > Some of the users are having an issue where their session freezes when they > are running office applications such as outlook, word and they cant do > anything at that point except a hard shutdown. Also they are not able to > reconnect to their sessions either. > > In the managment console, the session shows active and the user are not > able to reload the application untill the Admin resets the active connection > from the management console. > > So far we have troubleshooted the user side, we know that its not their > connections, We have also created a new farm on a pyhsical server with the > old secure gateway and the issue still exists. We also went ahead a patched > both servers and the issue still exists. > > Any help would be greatly appreciated. > > Thanks > Sohail Qadir > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." *IMPORTANT: The information in this email is CONFIDENTIAL. If its contents are disclosed in any way my lawyers will swoop down from black helicopters like Seal Team Six and drag you away with a black bag over your head. They will then take you to a secret prison and make you fight to the death with other people who dared to share this email. You will be given a large bowie knife and a supply of methamphetamines while I watch the said deathmatch and wager vast sums of money on who will be the winner. If the fight becomes boring or there is a stalemate, I will release rabid dogs and my two-stone cat into the arena to liven things up a bit. If these animals become in any way docile, I will squirt them with water pistols until they become a bit more temperamental.* ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
