Also check your citrix client version. Try different versions. >>> Sohail Qadir <qadir.soh...@gmail.com> 5/26/2011 11:33 AM >>> Hi Guys, I have an issue at one of my client site. We upgraded from 4.5 to xenapp 5.0 farm with 2 xenapp servers running on VM with about 100 users. Both Vm has 4 GB ram each and have enough space. Some of the users are having an issue where their session freezes when they are running office applications such as outlook, word and they cant do anything at that point except a hard shutdown. Also they are not able to reconnect to their sessions either. In the managment console, the session shows active and the user are not able to reload the application untill the Admin resets the active connection from the management console. So far we have troubleshooted the user side, we know that its not their connections, We have also created a new farm on a pyhsical server with the old secure gateway and the issue still exists. We also went ahead a patched both servers and the issue still exists. Any help would be greatly appreciated. Thanks Sohail Qadir
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