Would it be possible to try this on Windows 2008 R2? My XenApp 2008 R2 servers rarely have problems, but 2003 (still have a few for enterprise apps) is more troublesome. Also if you have SA for your MS Office, try 2010 - it works great on XenApp. Tom
>>> Sohail Qadir <qadir.soh...@gmail.com> 5/26/2011 12:08 PM >>> It is Win 2003 R2 with Sp2 and office 2007. We have actually put in a new physical server and have tried isolating the application to one specific server but its happening on every server at a random time to random users. On Thu, May 26, 2011 at 11:43 AM, Tom Miller <tmil...@hnncsb.org> wrote: I would suggest you create an app for the problem application(s) and make them server-specific. Then you can at least determine if the issue is with one or both of your servers. This is Win 2008 R2? Office 2010 64 or 32? If Office, try a down version or 32 instead of 64, at least for testing. I had a similar issue. In one case the app had to be removed/re-installed on the XenApp server, on the other it was printer drivers (we use session printing). I think the event logs told me something was wrong for the first instance. the other thing I can think of is to check how you have your profiles configured. We use terminal server roaming profiles. Works okay except for occasionally when a user does something to fill up the allocated space. Tom >>> Sohail Qadir <qadir.soh...@gmail.com> 5/26/2011 11:33 AM >>> Hi Guys, I have an issue at one of my client site. We upgraded from 4.5 to xenapp 5.0 farm with 2 xenapp servers running on VM with about 100 users. Both Vm has 4 GB ram each and have enough space. Some of the users are having an issue where their session freezes when they are running office applications such as outlook, word and they cant do anything at that point except a hard shutdown. Also they are not able to reconnect to their sessions either. In the managment console, the session shows active and the user are not able to reload the application untill the Admin resets the active connection from the management console. So far we have troubleshooted the user side, we know that its not their connections, We have also created a new farm on a pyhsical server with the old secure gateway and the issue still exists. We also went ahead a patched both servers and the issue still exists. Any help would be greatly appreciated. Thanks Sohail Qadir ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin