There are no issues in the health Monitor/Resource Monitor, I do not have Edgesight installed.
On Thu, May 26, 2011 at 12:09 PM, James Rankin <kz2...@googlemail.com>wrote: > Have you got an EdgeSight instance installed anywhere, or are you seeing > any alerts coming through in the Health Monitor/Resource Monitor (can't > remember the XenApp 5 name) when this problem occurs? > > On 26 May 2011 17:08, Sohail Qadir <qadir.soh...@gmail.com> wrote: > >> It is Win 2003 R2 with Sp2 and office 2007. We have actually put in a new >> physical server and have tried isolating the application to one specific >> server but its happening on every server at a random time to random users. >> >> On Thu, May 26, 2011 at 11:43 AM, Tom Miller <tmil...@hnncsb.org> wrote: >> >>> I would suggest you create an app for the problem application(s) and >>> make them server-specific. Then you can at least determine if the issue is >>> with one or both of your servers. >>> >>> This is Win 2008 R2? Office 2010 64 or 32? If Office, try a down >>> version or 32 instead of 64, at least for testing. >>> >>> I had a similar issue. In one case the app had to be >>> removed/re-installed on the XenApp server, on the other it was printer >>> drivers (we use session printing). I think the event logs told me something >>> was wrong for the first instance. >>> >>> the other thing I can think of is to check how you have your profiles >>> configured. We use terminal server roaming profiles. Works okay except for >>> occasionally when a user does something to fill up the allocated space. >>> >>> Tom >>> >>> >>> Sohail Qadir <qadir.soh...@gmail.com> 5/26/2011 11:33 AM >>> >>> Hi Guys, >>> I have an issue at one of my client site. We upgraded from 4.5 to >>> xenapp 5.0 farm with 2 xenapp servers running on VM with about 100 users. >>> Both Vm has 4 GB ram each and have enough space. >>> Some of the users are having an issue where their session freezes when >>> they are running office applications such as outlook, word and they cant do >>> anything at that point except a hard shutdown. Also they are not able to >>> reconnect to their sessions either. >>> In the managment console, the session shows active and the user are not >>> able to reload the application untill the Admin resets the active connection >>> from the management console. >>> So far we have troubleshooted the user side, we know that its not their >>> connections, We have also created a new farm on a pyhsical server with the >>> old secure gateway and the issue still exists. We also went ahead a patched >>> both servers and the issue still exists. >>> Any help would be greatly appreciated. >>> Thanks >>> Sohail Qadir >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> --- >>> To manage subscriptions click here: >>> http://lyris.sunbelt-software.com/read/my_forums/ >>> or send an email to listmana...@lyris.sunbeltsoftware.com >>> with the body: unsubscribe ntsysadmin >>> >>> Confidentiality Notice: This e-mail message, including attachments, is >>> for the sole use of the intended recipient(s) and may contain confidential >>> and privileged information. Any unauthorized review, use, disclosure, or >>> distribution is prohibited. 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