In general, when dealing with web-analytics opened in a browser window, remember that there are a lot of users (often it's hard to believe how many!) who, rather than closing the tab, leave it open. With modern browsers opening all of the old tabs after re-opening the browser (browser upgrade, browser crash, reboot, or even the rare case of someone intentionally closing the browser and re-opening it), you get a lot of duplicates. For one-time events, make sure that you're only counting absolutely unique hits, which I believe you can get with google... For anything else, just read analytics with a grain of salt...
All the best, Issac On 25/09/2012 21:06, Rob Weir wrote: > I've been looking at the upgrade numbers, the downloads that are > triggered from upgrade notifications in the OpenOffice client. > Although we are not tracking how many times such notifications pop up > in the OpenOffice client we do know from Google Analytics how many > users click the link to get more information on the update, and how > many of these users actually download the upgrade. > > The trends have been pretty steady, a slight peak when a release is > initially made, but a lingering steady state of upgrade requests even > several weeks later. > > For example, let's look at the status for a single day, last > Wednesday, Sept. 19th. > > On that date we had 164,752 total downloads of AOO. Of those > downloads, it looks like 54% of them come from upgrading users. The > remainder are either from new users, or existing users that went to > the website directly rather than from an upgrade notification. (No > easy way of distinguishing these two). > > The interesting thing is the breakdown by OpenOffice client version. > > For the upgrade installs on Sept 19th we see: > > 31% of upgrades were from AOO 3.4.0 > > 52% of upgrades were from OOo 3.3.0 > > 15% of upgrades were from OOo 3.2.1 > > 3% of upgrades were from OOo 3.2.0 > > Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was > released we are still getting large numbers of OOo 3.3.0 users > receiving and responding to upgrade notifications, nearly 20,000/day. > > I'm not sure how to explain this. Upgrade notifications should > surface once a week. > > Maybe: > > A) Some users are sporadically connected to the internet and the > upgrade check rarely is successful > > B) Some users ignore/defer the upgrade notifications until a later > time, in some cases months later > > C) Some user run OpenOffice rarely, sometimes at an interval of several months > > D) Someone, some web site, some organization, etc., is still > distributing OpenOffice.org 3.3.0 to users, and after they install > they get the AOO upgrade notification. > > If D), this is somewhat a concern, since users running OOo 3.3.0 are > exposed to several security flaws. > > > -Rob
