On Sep 6, 2010, at 1:00 PM, usafverteran wrote: > Every day I see Linux servers and clusters crash with nary an explanation as > to the cause. Red Hat support and Novell support are unable to give an > answer, so the problems continue.
I've actually gotten fairly good responses from RedHat, when I'm able to file a good, specific bug report. It's true that they aren't always able to hold your hand if you can't figure out specifics, but the various Linux developer mailing lists do a good job of that. I got pretty good response to bug reports from OpenSolaris, too, but now the fixes for those bugs are about to be walled off. It was always a little dodgy, even at best -- with RedHat I can file a ticket directly and participate in resolving it, but with OpenSolaris I would file a ticket in their public Bugzilla, which didn't actually mean anything, and hope someone would vacuum it up into their internal bug database, where it would be worked on but I could no longer participate in the discussion. I suppose it would be different if I had it in my budget to pay $1000/core annually for a support package, but that's a lot to pay for the privilege of helping debug someone else's software. -- David Brodbeck System Administrator, Linguistics University of Washington _______________________________________________ opensolaris-discuss mailing list [email protected]
