On Wed, 2011-03-02 at 11:23 +0100, Andreas Jaeger wrote:
> Kendy and the LibreOffice developers,
>
> this was indeed a mistake that we should not repeat and I'm sorry for it.
>
> What can we do now? Would it make sense to have a news story about openSUSE
> 11.4 as first distribution which ships LibreOffice and speak about the
> impressive rate the LibreOffice team fixed bugs?
>
> Andreas
> --
> Andreas Jaeger, Program Manager openSUSE, aj@{novell.com,opensuse.org}
> Twitter: jaegerandi | Identica: jaegerandi
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Manu has written a very nice article and interviewed Petr about
openOffice being the first to release LibreOffice. We should get that
out soon.
I agree with many of the points that have been raised here, but I'd also
like to defend Helen, as well as the circumstances that lead up to
publication of articles.
In some cases, (more often than not), we're in a rush to publish an
article because it may be time-sensitive. The ability to accurately vet
an article does get hampered. I'm speaking generally here, not just
pointing to the LibreOffice issue.
The bigger and overlaying question is how do we do a good vetting off an
article before it gets published? People, for whom an article may
affect, are not always readily available and in some cases in the past
have been downright unresponsive. For example, we've had some people
even submitting a story-lead to the news team and then disappearing
after that. In one case, someone recently sent an idea for a good
article on a project he was working on, and when we asked for additional
information so we can create a good article, that person has still yet
to respond.
We can be slower in releasing articles in order to get it properly
vetted, or we can release articles faster in order to generate the buzz
it deserves. Both have their positives and negatives. How do we get
people more responsive to NEEDINFO aspect, as the news team definitely
wants to create an atmosphere that boosts the visibility of openSUSE,
and this will be especially a critical issue in the next two weeks with
the 11.4 release coming up and a plethora of articles coming out.
Also, in Helen's case, she needed to get the RC2 announcemnt out
quickly, and it was weekend when she did so. My experience is that
people are less responsive on weekends (or Mondays even) than during the
rest of the week.
I'm not diminishing the harm that the article may have presented to
LibreOffice team nor the mistakes that were made here, but trying to
find a solution that addresses the higher-level challenge we have on the
news team.
Bryen
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