I agree that sometimes support can be lacking, but I've worked out the key -
specific questions!
I find if I send them a specific question (usually with a working example
I'll whip up), they can deploy it and get an answer to me quite quickly (1-2
days). If you ask a vague question like "How do JNDI bindings work in local
apps?" it generally doesn't illicit a response ;)
Just my experiences,
Mike
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Gary Shea
Sent: Monday, October 23, 2000 1:34 PM
To: Orion-Interest
Subject: RE: Orion in production
On Today, Duffey, Kevin ([EMAIL PROTECTED]) wrote:
> I don't think I could say it better myself. I totally agree with you. The
> fact is, while a few people in the organization I work for believe a small
> company has little or no support, Magnus, Karl and a number of competent
> Orion users have given me far better support than I have got from Allaire
or
> BEA..at least 100x better. I mean this. I get answeres EVERY DAY about
> things I have questions for.
I wish I could say the same. I've asked maybe five questions, and
received exactly one answer. That one took a week or so. I've
basically given up on the support address. And I'm a paying customer!
Not too excited about buying any more licenses at this point.
Gary Shea
iTransact.com, Inc.
