On Tue, 25 Feb 2003, Martin Edenhofer wrote: > > > If you want no inform the customer about something use the "Compose Answer" > > > link. Then you will be able to check the sender address, add attachments, ... > > > > in this section there is no link available. Do I have to configure some > > special things for that? > > QueueView (Standard) or Ticket-Zoom should have "Compose Answer" links > (of course you need to add Responses to the Queue -=> admin interface > -=> "Responses <-> Queue").
That works great, thank you. Bye, Andreas Haase EastLink GmbH -- --------------- professional INTERNET services -------------- EastLink GmbH - Augustusburger Strasse 1 - D-09111 Chemnitz voice: +49-180-5432060 fax: +49-371-4320626 www.eastlink.de _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
