Hi Kieran,
On Mon, Jul 14, 2003 at 10:29:53AM +0100, Kieran Fulke - Sun Remote Monitoring Centre
wrote:
> i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page
> wont come up to begin with:
>
> [Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Premature end
> of script headers: /opt/otrs/bin/cgi-bin/index.pl
> Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line
> 62.
>
> commenting out the "ipc stuff" function that ends at line 62 in Log.pm
> allows me to log in as the default user, look around, but as soon as i try
> to make any changes, like adding a user, it hangs and eventually returns a
> timeout.
>
> any clues?
At first, disable the IPC stuff by adding "$Self->{IPC} = 0;" to line
64. After "}" before "return $Self;". So you are sure that
Kernel/System/Log.pm doesn't use IPC anymore.
What kind of timeouts (webserver error log)? dns timeouts?
Maybe your internal network can't resolve external dns (OTRS checks the
mx of used email addresses per default).
Disable it by adding the following config option to your Kernel/Config.pm:
$Self->{CheckMXRecord} = 0;
(Learn more about the config file: http://doc.otrs.org/1.1/html/configfile.html)
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
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