Hi Kieran,
On Mon, Jul 14, 2003 at 11:06:22AM +0100, kieran fulke wrote:
> >> [...]
> >>commenting out the "ipc stuff" function that ends at line 62 in Log.pm
> >>allows me to log in as the default user, look around, but as soon as i
> >>try to make any changes, like adding a user, it hangs and eventually
> >>returns a timeout.
> >>
> >>any clues?
> >
> >At first, disable the IPC stuff by adding "$Self->{IPC} = 0;" to line
> >64. After "}" before "return $Self;". So you are sure that
> >Kernel/System/Log.pm doesn't use IPC anymore.
>
> with this in place, i still get a 500 error on the web browser, and the
> error message in apache/logs/error_log is still :
>
> "[Mon Jul 14 11:00:10 2003] [error] [client xxx.xxx.xxx.xxx] Premature end
> of script headers: /opt/otrs/bin/cgi-bin/index.pl
> Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line
> 62."
Opps... I mean add the "$Self->{IPC} = 0;" line and comment your line 62
in Log.pm out (both). :)
(The IPC stuff seems to be different from Linux, BSD, Mac, ... but is it
not working for you Alex?)
> >What kind of timeouts (webserver error log)? dns timeouts?
>
> [Fri Jul 11 16:02:42 2003] [error] [client xxx.xxx.xxx.xxx] Premature end
> of script headers: /opt/otrs/bin/cgi-bin/index.pl
> query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm
> line 68
>
> >Maybe your internal network can't resolve external dns (OTRS checks the
> >mx of used email addresses per default).
>
> i thought of this one beforehand, we're only going to be using it for
> internal testing, no outside access needed, so i had that disabled anyway.
Yes dns timeouts, disable mx checking and you will be able to create user...
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
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