Hi Kieran,
On Mon, Jul 14, 2003 at 11:06:22AM +0100, kieran fulke wrote:
[...]
commenting out the "ipc stuff" function that ends at line 62 in Log.pm allows me to log in as the default user, look around, but as soon as i try to make any changes, like adding a user, it hangs and eventually returns a timeout.
any clues?
At first, disable the IPC stuff by adding "$Self->{IPC} = 0;" to line
64. After "}" before "return $Self;". So you are sure that Kernel/System/Log.pm doesn't use IPC anymore.
with this in place, i still get a 500 error on the web browser, and the error message in apache/logs/error_log is still :
"[Mon Jul 14 11:00:10 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 62."
Opps... I mean add the "$Self->{IPC} = 0;" line and comment your line 62 in Log.pm out (both). :)
(The IPC stuff seems to be different from Linux, BSD, Mac, ... but is it not working for you Alex?)
that works now, i can log in at least .... 2 new errors for you though ;) (afraid i dont understand much perl, not right now, anyway)
"[Mon Jul 14 11:31:31 2003] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Output/HTML/Admin.pm line 840.
query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68
[Mon Jul 14 11:33:26 2003] [error] [client 129.159.90.39] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl"
this was when i tried to add a user to OTRS.
What kind of timeouts (webserver error log)? dns timeouts?
[Fri Jul 11 16:02:42 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl
query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 68
Maybe your internal network can't resolve external dns (OTRS checks the mx of used email addresses per default).
i thought of this one beforehand, we're only going to be using it for internal testing, no outside access needed, so i had that disabled anyway.
Yes dns timeouts, disable mx checking and you will be able to create user...
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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