Hi Gilles, I am intrested in this feature
Thanks Hartmut On Friday 27 June 2003 07:56, [EMAIL PROTECTED] wrote: > Hi Brian, > > I've finished a quick'n'dirty implementation of that function. Although I > doubt that this would be a starting point for actual OTRS code, it works > (with some sideeffects due to my lack of understanding of the guts of > OTRS). But as a Module it is easy to put in place and there should not be > any major issues with updates along the 1.1 path, or the correct working > of OTRS in that matter. > > If there is interest I'll put a small install doc together with the files > and post it here... > > Best, > Gilles > > -- > RESTENA - DNS-LU > 6, rue Coudenhove-Kalergi > L-1359 Luxembourg > tel: (+352) 424409 > fax: (+352) 422473 > > > > > "Brian" <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 06/27/2003 01:29 > Please respond to otrs > > > To: [EMAIL PROTECTED] > cc: > Subject: Re: [otrs] Creating new tickets and merging tickets > > > > ---------- Original Message ----------- > From: Martin Edenhofer <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Sent: Sat, 12 Apr 2003 14:02:14 +0200 > Subject: Re: [otrs] Creating new tickets and merging tickets > > > Hi Paul, > > > > On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote: > > > No, not split tickets. What I'd like is just like the "New e-mail" > > button in > > > > Outlook or Eudora, etc. There are many times when an agent has to > > initiate > > > > contact with a client and presently have to do it via an external > > e-mail > > > > program. OTRS is currently setup for INTAKE only. > > > > > > What I have in mind is similar to the PhoneView, HOWEVER with a blank > > "TO" > > > > field and a selectable "FROM" field. For example: > > > > > > To: <Enter e-mail address or customer> > > > From: Drop down box with queues > > > Subject: <Enter subject> > > > [...] > > > > Ohh now I got it. .-) It's not implemented yet. I put it on the TODO > > list. > > > > A good idea. > > Hi there Martin. I was wondering if there was any work on this TODO item > in > CVS? I was thinking about writing my own interface but didn't want to if > work > was under way. With this feature we could also allow our abuse department > to > have a more formal way of notifying other networks. > > > -- > Brian > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ----------------------------------------------------------------------------- Hartmut Manz WWW: http://www.intes.de INTES GmbH Phone: +49-711-78499-29 Schulze-Delitzsch-Str. 16 Fax: +49-711-78499-10 D-70565 Stuttgart E-mail: [EMAIL PROTECTED] Ein Mensch sieht, was vor Augen ist; der Herr aber sieht das Herz an. ------------------------------------------------------- 1. Samuel 16, 7 ----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
