RE: [otrs] Creating new tickets and merging tickets

[Karim Jamal]

Me too, if possible!

 

Best regards

Karim Jamal

SysKonnect GmbH
A Marvell®Company
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Karim Jamal
Technical Support Engineer
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Phone: +49 (0) 7243502-482
Fax: +49 (0) 7243502-364
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-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Mike Witkowski
Sent: Tuesday, July 29, 2003 1:22 PM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Creating new tickets and merging tickets

Gentlemen:

         I would also be very interested in the ticket merge functionality.  
If you could point me to your modules I would greatly appreciate it.

Michael Witkowski


Paul wrote:

Hi Gilles,

I'd be very interested in seeing the changes you've made. I'm about to
embark on adding the same features to our installation and would appreciate
any help getting the ball rolling.

Best wishes,
Paul

  

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On 
Behalf Of 
Sent: Friday, June 27, 2003 1:56 AM
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: Re: [otrs] Creating new tickets and merging tickets


Hi Brian,

I've finished a quick'n'dirty implementation of that 
function. Although I 
doubt that this would be a starting point for actual OTRS 
code, it works 
(with some sideeffects due to my lack of understanding of the guts of 
OTRS). But as a Module it is easy to put in place and there 
should not be 
any major issues with updates along the 1.1 path, or the 
correct working 
of OTRS in that matter.

If there is interest I'll put a small install doc together 
with the files 
and post it here...

Best,
Gilles


    

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