I think the issue is how to state the ticket status in the same mail as the response.
We would like that feature too. When sending seperate mails the users feels mailbombed. Med vänliga hälsningar Mikael Hugo dataphone communication networks http://www.dataphone.net sales 0200 - 88 28 00 (nat) phone 08 - 566 106 00 / 031 - 758 06 00 / 040 - 698 06 00 fax 08 - 566 106 01 / 031 - 758 06 01 / 040 - 698 06 01 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
