Hi Phillip, hi Mikael, I added a "<OTRS_TICKET_STATE>" option for the ticket state to the AgentCompose screen to the CVS.
-M On Sun, Sep 07, 2003 at 06:26:28PM +0100, Phillip Baker wrote: > I've not seen anything on this so to stop it sinking into oblivion I'm > afraid I'm going to have to 'me too!' on this one :) > > As I understand it though I guess you could turn off status notifications > for users in a particular or all queues, it would be nice if the system > could just append or insert the new ticket status into the main body > (perhaps by making it a field you can include in the like you can with > customer name and staff name in the templates?) > > Regards, > Phillip Baker > LC Host Administrator > [EMAIL PROTECTED] > > ----- Original Message ----- > From: "Mikael Hugo" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, September 04, 2003 2:02 PM > Subject: [otrs] Auto Responses - Closed tickets > > > I think the issue is how to state the ticket status in the same mail as the > response. > > We would like that feature too. > > When sending seperate mails the users feels mailbombed. > > > Med vänliga hälsningar > > Mikael Hugo > > dataphone communication networks > http://www.dataphone.net > > sales 0200 - 88 28 00 (nat) > phone 08 - 566 106 00 / 031 - 758 06 00 / 040 - 698 06 00 > fax 08 - 566 106 01 / 031 - 758 06 01 / 040 - 698 06 01 Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
