Hi.

You should check tour mysql configuration,
which by default dont like anything bigger than 1Mb
of data :) 

Regards
John Berntsen


On Tue, 2004-05-25 at 18:10, Eric Boudrand wrote:
> Hi,
> 
> I installed OTRS on a Windows 2000 server with Apache. I had an issue with
> PostMasterPOP3.pl. I received a mail from a customer with an 2.2 Mb
> attachment (a word file). Perl.exe process goes to an endless loop. I had to
> kill it. In otrs log file which was 19 Mb large, I found these lines :
> 
> [Tue May 25 14:45:04
> 2004][Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket
> [1000040] created (TicketID=41, ArticleID=96).
> [Tue May 25 14:46:28
> 2004][Error][Kernel::System::Ticket::ArticleStorageDB::WriteArticlePlain][98
> ] MySQL server has gone away, SQL: 'INSERT INTO article_plain  (article_id,
> body, create_time, create_by, change_time, change_by)  VALUES  (97,
> 'Return-Path: <[EMAIL PROTECTED]>
> and the rest of the mail in the log file ( I hided customer email).
> 
> Is there a upper limit for attachment ?
> 
> Regards.
> 
> Eric Boudrand
> 
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