Hi. You should check tour mysql configuration, which by default dont like anything bigger than 1Mb of data :)
Regards John Berntsen On Tue, 2004-05-25 at 18:10, Eric Boudrand wrote: > Hi, > > I installed OTRS on a Windows 2000 server with Apache. I had an issue with > PostMasterPOP3.pl. I received a mail from a customer with an 2.2 Mb > attachment (a word file). Perl.exe process goes to an endless loop. I had to > kill it. In otrs log file which was 19 Mb large, I found these lines : > > [Tue May 25 14:45:04 > 2004][Notice][Kernel::System::PostMaster::NewTicket::Run] New Ticket > [1000040] created (TicketID=41, ArticleID=96). > [Tue May 25 14:46:28 > 2004][Error][Kernel::System::Ticket::ArticleStorageDB::WriteArticlePlain][98 > ] MySQL server has gone away, SQL: 'INSERT INTO article_plain (article_id, > body, create_time, create_by, change_time, change_by) VALUES (97, > 'Return-Path: <[EMAIL PROTECTED]> > and the rest of the mail in the log file ( I hided customer email). > > Is there a upper limit for attachment ? > > Regards. > > Eric Boudrand > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fÃr Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/