I must have done something wrong, because I reinstalled and now it works
great!!!

Couple questions though :

I'd like it so that when someone emails the acct, in the response, can
they have a link to view their ticket? Or do they need a login?

Would it be easy to allow otrs to authenticate off a cookie?  I have
another app, I'd like people to be able to pass seemlessly from this
other app, to OTRS.

Thanks!
ben

> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On 
> Behalf Of Robert Kehl
> Sent: Saturday, May 29, 2004 6:05 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] PostMasterPOP3.pl issue
> 
> 
> On Friday, May 28, 2004 4:45 PM
> Ben Chabot <[EMAIL PROTECTED]> wrote:
> > Here is what prints out in the log :
> >
> > [Fri May 28 14:43:03
> > 2004][Error][Kernel::System::Ticket::PriorityLookup][2394] Need Type
> > or ID!
> > [Fri May 28 14:43:03
> > 2004][Error][Kernel::System::Queue::QueueGet][751] Need ID or Name!
> > [Fri May 28 14:43:03 
> 2004][Error][Kernel::System::State::StateGet][81]
> > Need ID or Name!
> >
> > Here is what I see in otrs :
> >
> > Software error:
> > Can't use an undefined value as a HASH reference at
> > /otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.
> >
> 
> Did you rename any of the default queues? Are there any
> PostMasterPreFilters that try to access a non-existant queues 
> or set any
> non-existant states or stuff?
> 
> Re-Check your configuration for automatition: PostMaster filters,
> Procmail, even GenericAgent.
> 
> hth,
> 
> Robert Kehl
> 
> --
> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
>          http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
> 
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