Hi Richard! On Mo, Mai 23, 2005 at 10:05:57 +0000, Richard Hamson wrote: >I am currently setting up a list of email templates to be used when >replying to customers etc. Unfortunately I cant seem to get rid of the >default text - > >"Dear [Customer Name > >Thank you for your request. >[Customer name] [Email Address] wrote: > >Copy of email" > >I have searched for where this text is taken from but I have hit a wall? > >Anyone any ideas?
Change the system standard salutation (system standard salutation (en)) via the admin area (admin -> salutations). >Richard Hth, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/