PIM,
The problem occurs when I use the customer interface. It looks
like OTRS is getting the messages in it's qeueu but they never leave the
cue and email are never sent to the address sepcified. I am using my ISP
mail server, our company uses an outside ISP. Sendmail is able to send
mail messages to it. It appears as though it is something in OTRS that
is maybe routing the mail to the hostname of my box @ our ISP. Maybe? I
do not have anything configured for POP3, and I am using sendmail only
as a passthrough enabled = yes. I have telneted to our mail server and
was able to send a test message.
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Pim Rupert (Lemonbit)
Sent: Sunday, November 13, 2005 11:52 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] problems sending/receiving mail on freebsd
Hi Michael,
Please use a proper subject to describe your e-mail.
> I have had OTRS up and running, I was submitting emails through the
> customer interface, and even receiving emails for new account
> setups
> to my ISP and getting them in outlook. What I have setup is FreeBSD
> with
> Sendmail configured. I have my emails going to the OTRS system and
> also
> OTRS was! Sending them to our companies email at helpdesk. It seems as
> though I cannot receive any eamils to our ISP mail server, so when I
> check my mail client(outlook) I never receive any mail messages. The
> docs say that it uses a flat configured sendmail and that all should
> work out of the box.
Please clarify this:
* do you have troubles *receiving* e-mail via OTRS/POP3?
* do you have troubles *sending* e-mail via OTRS?
* are you using your own server to send mail (via sendmail) or are
you using your ISP's mailserver?
Kind regards,
Pim Rupert
Lemonbit Internet
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