Guys (PIM), I looked through the var/log/maillog file and noticed that everytime I submit a ticket from the customer interface I get the following errors in the "var/log/maillog"
Nov 14 00:14:41 falcon sm-mta[61018]: jABJomdq033628: to=<[EMAIL PROTECTED]>, ctladdr=<[EMAIL PROTECTED]> (1046/104 6), delay=2+12:23:53, xdelay=00:00:01, mailer=esmtp, pri=11100778, relay=defiance.xo.com. [207.155.252.110], dsn=4.2.0, stat= Deferred: 450 <[EMAIL PROTECTED]>: Sender address rejected: Domain not found Notice that its going to "[EMAIL PROTECTED]" which is correct but the "ctladdr=<[EMAIL PROTECTED]> is the hostname "falcon.sky-river.com" + domain "sky-river.com" we do not have a [EMAIL PROTECTED] email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys, PS sorry for the no subject line it was like 3 am lol. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Belz Sent: Monday, November 14, 2005 8:59 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] problems sending/receiving mail on freebsd PIM, The problem occurs when I use the customer interface. It looks like OTRS is getting the messages in it's qeueu but they never leave the cue and email are never sent to the address sepcified. I am using my ISP mail server, our company uses an outside ISP. Sendmail is able to send mail messages to it. It appears as though it is something in OTRS that is maybe routing the mail to the hostname of my box @ our ISP. Maybe? I do not have anything configured for POP3, and I am using sendmail only as a passthrough enabled = yes. I have telneted to our mail server and was able to send a test message. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pim Rupert (Lemonbit) Sent: Sunday, November 13, 2005 11:52 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] problems sending/receiving mail on freebsd Hi Michael, Please use a proper subject to describe your e-mail. > I have had OTRS up and running, I was submitting emails through the > customer interface, and even receiving emails for new account > setups > to my ISP and getting them in outlook. What I have setup is FreeBSD > with > Sendmail configured. I have my emails going to the OTRS system and > also > OTRS was! Sending them to our companies email at helpdesk. It seems as > though I cannot receive any eamils to our ISP mail server, so when I > check my mail client(outlook) I never receive any mail messages. The > docs say that it uses a flat configured sendmail and that all should > work out of the box. Please clarify this: * do you have troubles *receiving* e-mail via OTRS/POP3? * do you have troubles *sending* e-mail via OTRS? * are you using your own server to send mail (via sendmail) or are you using your ISP's mailserver? Kind regards, Pim Rupert Lemonbit Internet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/