To elaborate more...
The options in Preference I see are:
Move notification, ticket lock timeout notification, follow up notification,
new ticket notification.
I want an agent to be notified when I assign them as the owner of a ticket.
I have found OTRS to be very intuitive and have tweaked Sysconfig to make it
robust as I want, however I cant seem to figure out this very simple
problem..
----- Original Message -----
From: "Terry Dobbs" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Thursday, November 02, 2006 11:08 AM
Subject: Re: [otrs] Notify new owner of ticket?
I have read it many times, I can access that screen and change how the
notification looks, but how do I actually assign that notification to be
used?
----- Original Message -----
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Sent: Thursday, November 02, 2006 9:00 AM
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I cant
find it anywhere. Under "Admin" if I click "Notifications" I can see
the en:Agent:OwnerUpdate notification. However, I cannot figure out how
to assign this to a user/queue?
Anyone have any idea?
Check out the first sentence of the Notifications chapter (http://
doc.otrs.org/2.1/en/html/x962.html). :o)
Nils Breunese.
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