[EMAIL PROTECTED] wrote:
I know that, but I've read through the 1.3 doc at least twice, grepped through the list archive and tried about everything with the Config file. Apparently I'm at a dead end.
Ah, you're running 1.3 (sorry, the link I sent you was for 2.1). Well, the docs for 1.3 have chapter 6 'Auto-Reponse' [1]. Quote: "Of course auto-response need to be configured via the Admin Interface and for each queue." I don't understand why you keep mentioning the Config file.
Nils Breunese. [1] http://doc.otrs.org/1.3/en/html/auto-response.html
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