The easiest way is to add an internal note. Doing so allows you to set
a new ticket state.
We usually re-open it and add a note as to why it's being re-opened.
Hope that is the answer you are looking for.
-Jeff
Quoting Kate Goodwin <[EMAIL PROTECTED]>:
Hi Bas - did you receive any response to this? I would also like
to know
Regards
Kate
Bas Rijniersce wrote:
Hello,
Must be something very, very simple.. But how do I re-open a
closed
ticket?
Bas
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