Nils Breunese (Lemonbit) ?????:
[EMAIL PROTECTED] wrote:
The problem is that if database is located on the same server as OTRS
base system it works fine but when i move database to another server
- OTRS shows following error: "Panic! No user data!"
Be sure that I have changed setting in my Config.pm file
What is the problem with this?
And one more detail. If i am connecting with mysql -h my_db_host -u
otrs -p otrs everything works fine i can execute any SQL queries.
Connection is rapid and reliable
I will be grateful for your help.
Have you restarted apache after changing our config (important if
you're using mod_perl)? If so, then it looks like there is an error in
your Config.pm. Could you post the relevant lines? Is the remote
database a copy of the former local database?
Nils Breunese.
1) I am not using mod_perl.
2) Here is my Config.pm
package Kernel::Config;
sub Load {
my $Self = shift;
$Self->{'DatabaseHost'} = 'IP_of_database_host';
$Self->{'Database'} = 'otrs';
$Self->{'DatabaseUser'} = 'otrs';
$Self->{'DatabasePw'} = 'db_user_password';
$Self->{DatabaseDSN} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
$Self->{Home} = '/opt/otrs';
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'Name_of_my_organozation';
$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'www.mydomain.com';
$Self->{'DefaultLanguage'} = 'en';
$Self->{'DefaultCharset'} = 'cp1251';
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
$Self->{'CustomerGroupSupport'} = '1';
$Self->{'CustomerGroupAlwaysGroups'} = ['test','test1'];
$Self->{'SwitchToUser'} = '1';
$Self->{'AttachmentDownloadType'} = 'inline';
$Self->{'PostMasterPOP3MaxEmailSize'} = '8000000';
}
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
1;
3) Yes, database is a copy of local database.
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