Re: [otrs] two problems with LDAP authentication

Daniele Fri, 09 Nov 2007 02:57:47 -0800

Thank you again.
I logged in as admin through the db authentication.
I gave to my LDAP account admin rights so I am safe.
I added LDAP interface rows to config.pm and all seems to work fine.
The problem now is that no agent can log in OTRS if their name/record is
not in LDAP db.
This is, in my opinion, an OTRS problem.


For the missing field I made a second installation and I replaced my
old db with the new one. I missed all my stuff (nothing, it was only a
local demo server) but I found again the field.

A question:
Is there a way to have more than one form for customers?
Or, is there a way to have a specific ticket form for each queue?
I read about a lot of people asking for it, but not any answer.

Can I create a php form with the same action of ticket form

<form action="/otrs/customer.pl" method="post" name="compose"
enctype="multipart/form-data">
      <input type="hidden" name="Action" value="CustomerTicketMessage">
       <input type="hidden" name="Subaction" value="StoreNew">
       <input type="hidden" name="Expand" value="">
       <input type="hidden" name="FormID"
value="1194532037.5609107.86464706">
       bla bla bla
</form>

to populate the otrs new ticket requests?

Thank you in advance.
Daniele

Andy Lubel ha scritto:

They may want to have a customer or agent backend that's not tied into LDAP?

If that's so, Ive never done it but there is some rather weak documentation
@ otrs on how to do it:

http://doc.otrs.org/2.2/en/html/x1572.html#multiple-customer-backends

Sorry I cant help too much since we are 100% ldap backended :(

-Andy


On 11/8/07 10:37 AM, "Kurt OConnor" <[EMAIL PROTECTED]> wrote:

There shouldn't be a need, to have both DB and LDAP Admin auth.  The SQL
query that Daniele is offering will give an LDAP user admin rights.
Then there shouldn't be a need for a DB Admin to login ever again.


Kurt O'Connor
Linn State Technical College
[EMAIL PROTECTED]
573-897-5275
----------------------------------------------------------
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Daniele
Sent: Thursday, November 08, 2007 2:51 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] two problems with LDAP authentication

Thank you both.
Yes, I already used the new syntax for UserSyncLDAPMap.
I also got inside OTRS as admin using DB auth and I added to my LDAP
account admin rights.

My problem is that I can not use both authentications at the same time
FOR ADMIN AND AGENTS. I use DB auth OR LDAP auth, non both.
It this possible? If so, how?

My second problem is that if I get into OTRS 2.2.3 through DB
authentication the [ User Management ] area of the admin > [ User ]
section is ok, otherwise I can't see the user field. See attachment.

Any suggestion?
Thank you in advance.
Daniele

That's for old version the new version, the syntax is as follows:

     # UserSyncLDAPMap
     # (map if agent should create/synced from LDAP to DB after login)
     $Self->{UserSyncLDAPMap} = {
         # DB -> LDAP
         UserFirstname => 'givenName',
         UserLastname => 'sn',
         UserEmail => 'mail',
     };

You will also need to go into the database once you log in for the
first time (with no rights but the defaults), log back out and do an
update in the system_user table to make your LDAP account the new

admin.

Good news is I am building a test environment today so if you have
trouble doing that update query to make your account the admin, I
could paste the SQL code to make that happen :)


-Andy



On 11/7/07 12:32 PM, "Kurt OConnor" <[EMAIL PROTECTED]>

wrote:

Check that you have the right names for this mapping.


    # UserSyncLDAPMap
    # (map if agent should create/synced from LDAP to DB after login)
    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        Firstname => 'givenName',
        Lastname => 'sn',
        Email => 'mail',
    };


Kurt O'Connor
Linn State Technical College
[EMAIL PROTECTED]
573-897-5275
----------------------------------------------------------
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Daniele
Sent: Wednesday, November 07, 2007 8:05 AM
To: otrs@otrs.org
Subject: [otrs] two problems with LDAP authentication

I updated otrs from 2.0.4 to 2.2.3 yesterday on my debian server.
I didn't change the db. I am still using the previous installation
mySQL db.

Today, if I use internal DB authentication I can get inside my OTRS
as admin and all is fine.

But, if I change my kernel/config.pm to use LDAP authentication, I
get the following two problems.

1st. I no longer can get in as DB admin, I MUST use a different admin

account from MS AD.

2nd. I no longer can get/see the edit field to enter user names on
the left side of the [ User Management ] area of the admin > [ User ]

section


Can someone help me, please?
Thank you in advance.
Daniele
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Re: [otrs] two problems with LDAP authentication

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