I just made a seperate form with PHP, Wforms, phpMailer and mysql.. Dependant field queries that selects an email address (hidden field) based on a user selected category, on submission the form is validated with Wforms (javascript coolness) and phpmailer sends an email to OTRS :)
It would be nice if OTRS folks made it easier to do a custom ticket submittal form within OTRS itself. we wanted fields that would help the ticket get into the right queue based on some selections by the customer. Our support contract didn't cover that customization so we didn't renew our support :). In fact we paid quite a bit of money for the contract and have contacted them 3 times...and the answers I got were basically the same as from the newsgroups (yes, there are smart OTRS users in this list). Your second issue is that you cant get multiple backends working? When you configure multiple backends and go to the user management you should see a drop-down with each backend. -Andy On 11/9/07 5:57 AM, "Daniele" <[EMAIL PROTECTED]> wrote: > Thank you again. > I logged in as admin through the db authentication. > I gave to my LDAP account admin rights so I am safe. > I added LDAP interface rows to config.pm and all seems to work fine. > The problem now is that no agent can log in OTRS if their name/record is > not in LDAP db. > This is, in my opinion, an OTRS problem. > > For the missing field I made a second installation and I replaced my > old db with the new one. I missed all my stuff (nothing, it was only a > local demo server) but I found again the field. > > A question: > Is there a way to have more than one form for customers? > Or, is there a way to have a specific ticket form for each queue? > I read about a lot of people asking for it, but not any answer. > > Can I create a php form with the same action of ticket form > > <form action="/otrs/customer.pl" method="post" name="compose" > enctype="multipart/form-data"> > <input type="hidden" name="Action" value="CustomerTicketMessage"> > <input type="hidden" name="Subaction" value="StoreNew"> > <input type="hidden" name="Expand" value=""> > <input type="hidden" name="FormID" > value="1194532037.5609107.86464706"> > bla bla bla > </form> > > to populate the otrs new ticket requests? > > Thank you in advance. > Daniele > > Andy Lubel ha scritto: >> They may want to have a customer or agent backend that's not tied into LDAP? >> >> If that's so, Ive never done it but there is some rather weak documentation >> @ otrs on how to do it: >> >> http://doc.otrs.org/2.2/en/html/x1572.html#multiple-customer-backends >> >> Sorry I cant help too much since we are 100% ldap backended :( >> >> -Andy >> >> >> On 11/8/07 10:37 AM, "Kurt OConnor" <[EMAIL PROTECTED]> wrote: >> >> >>> There shouldn't be a need, to have both DB and LDAP Admin auth. The SQL >>> query that Daniele is offering will give an LDAP user admin rights. >>> Then there shouldn't be a need for a DB Admin to login ever again. >>> >>> >>> Kurt O'Connor >>> Linn State Technical College >>> [EMAIL PROTECTED] >>> 573-897-5275 >>> ---------------------------------------------------------- >>> -----Original Message----- >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >>> Daniele >>> Sent: Thursday, November 08, 2007 2:51 AM >>> To: User questions and discussions about OTRS.org >>> Subject: Re: [otrs] two problems with LDAP authentication >>> >>> Thank you both. >>> Yes, I already used the new syntax for UserSyncLDAPMap. >>> I also got inside OTRS as admin using DB auth and I added to my LDAP >>> account admin rights. >>> >>> My problem is that I can not use both authentications at the same time >>> FOR ADMIN AND AGENTS. I use DB auth OR LDAP auth, non both. >>> It this possible? If so, how? >>> >>> My second problem is that if I get into OTRS 2.2.3 through DB >>> authentication the [ User Management ] area of the admin > [ User ] >>> section is ok, otherwise I can't see the user field. See attachment. >>> >>> Any suggestion? >>> Thank you in advance. >>> Daniele >>> >>>> That's for old version the new version, the syntax is as follows: >>>> >>>> # UserSyncLDAPMap >>>> # (map if agent should create/synced from LDAP to DB after login) >>>> $Self->{UserSyncLDAPMap} = { >>>> # DB -> LDAP >>>> UserFirstname => 'givenName', >>>> UserLastname => 'sn', >>>> UserEmail => 'mail', >>>> }; >>>> >>>> You will also need to go into the database once you log in for the >>>> first time (with no rights but the defaults), log back out and do an >>>> update in the system_user table to make your LDAP account the new >>>> >>> admin. >>> >>>> Good news is I am building a test environment today so if you have >>>> trouble doing that update query to make your account the admin, I >>>> could paste the SQL code to make that happen :) >>>> >>>> >>>> -Andy >>>> >>>> >>>> >>>> On 11/7/07 12:32 PM, "Kurt OConnor" <[EMAIL PROTECTED]> >>>> >>> wrote: >>> >>>> >>>> >>>>> Check that you have the right names for this mapping. >>>>> >>>>> >>>>> # UserSyncLDAPMap >>>>> # (map if agent should create/synced from LDAP to DB after login) >>>>> $Self->{UserSyncLDAPMap} = { >>>>> # DB -> LDAP >>>>> Firstname => 'givenName', >>>>> Lastname => 'sn', >>>>> Email => 'mail', >>>>> }; >>>>> >>>>> >>>>> Kurt O'Connor >>>>> Linn State Technical College >>>>> [EMAIL PROTECTED] >>>>> 573-897-5275 >>>>> ---------------------------------------------------------- >>>>> -----Original Message----- >>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf >>>>> Of Daniele >>>>> Sent: Wednesday, November 07, 2007 8:05 AM >>>>> To: otrs@otrs.org >>>>> Subject: [otrs] two problems with LDAP authentication >>>>> >>>>> I updated otrs from 2.0.4 to 2.2.3 yesterday on my debian server. >>>>> I didn't change the db. I am still using the previous installation >>>>> mySQL db. >>>>> >>>>> Today, if I use internal DB authentication I can get inside my OTRS >>>>> as admin and all is fine. >>>>> >>>>> But, if I change my kernel/config.pm to use LDAP authentication, I >>>>> get the following two problems. >>>>> >>>>> 1st. I no longer can get in as DB admin, I MUST use a different admin >>>>> >>>>> account from MS AD. >>>>> 2nd. I no longer can get/see the edit field to enter user names on >>>>> the left side of the [ User Management ] area of the admin > [ User ] >>>>> >>>>> section >>>>> >>>>> Can someone help me, please? >>>>> Thank you in advance. >>>>> Daniele >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support or consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>>> NOTE: >>>>> >>>>> This e-mail transmission may contain confidential information. >>>>> If you are not the intended recipient, employee or agent responsible >>>>> for delivering this information to the intended recipient, >>>>> unauthorized disclosure, copying, distribution or use of the contents >>>>> >>>>> of this transmission is strictly prohibited. If you have received >>>>> this e-mail in error, please immediately notify the sender and delete >>>>> >>>>> it from your computer. Thank you for your compliance. >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support or consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>>> >>>>> >>> NOTE: >>> >>> This e-mail transmission may contain confidential information. >>> If you are not the intended recipient, employee or agent responsible >>> for delivering this information to the intended recipient, >>> unauthorized disclosure, copying, distribution or use of the >>> contents of this transmission is strictly prohibited. If you have >>> received this e-mail in error, please immediately notify the sender >>> and delete it from your computer. Thank you for your compliance. >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
