Have you entered your customers into the database? DO you have OTRS doing LDAP searches for you?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Mansour Sent: Wednesday, December 12, 2007 10:58 PM To: otrs@otrs.org Subject: [otrs] Phone call/ new ticket Hi, I'm trying to figure out how to use the "Phone call / new ticket" option. Anything I enter in the "From" field isn't accepted. The "Search Customer" also doesn't seem to do anything. Any ideas / advice on how I can use this feature? Thanks. Michael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
