Yes you must do it by hand. I do not think there is a customer user auto creation script. The customerID is used to group customers together. For example customer1 customer12 and customer43 all have the same customerID. You are now able to search for all tickets related to them by just searching for their customerID
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Lykov Sent: Friday, December 14, 2007 12:38 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Phone call/ new ticket В сообщении от Friday 14 December 2007 05:29:50 Maurice James Ny написал(а): > Have you entered your customers into the database? Are we must do it by hand, or otrs have "autocreate" feature? When some user wrote a letter for us and ticket are created, a "customerID" field are shown in this ticket (a email of this user). This "customerID" is not in database as "customer user"? why? In our case we can not predict who wrote a letter to us, how we can fill the "customer users" database ? Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
